I am a level 2 seller working on the Music & Lyric Videos section and get almost always 5 star reviews . But here and there I get a 4 or 3 star review but still maintaining my 4.8 average required to maintain my level 2 . I do not include and direct or indirect request for a good review in my deliveries .
I see at some of my competitors get constant 5 star reviews without any 4 star in between for 100-200 orders in a row .I checked the quality of their deliveries by being able to track some of their reviewers from their Fiverr usernames to their Youtube channel and they are nowhere compared to mine regarding quality , color grading or artistic vision considering we are operating on the same price .
I always get a 5 star for communication as I am always polite and understanding with my buyers and often offer them free revisions .
I am starting to doubt my competitors include a line or two in their deliveries which are denying the occasional bad oe moderate review as we all know there is always that client who will not be satisfied .
I also know that it is against the fiverr TOS to force or make the buyer submit a good review , but I am really sure these sellers do it subtly , in such a way that they bypass the system and I have also seen cases here in forum with lines in the likes of “Feedback is the sellers lifeblood here on Fiverr . If you are happy with the delivery please be sure to give a 5 star rating or if not you can always request a revision” or something similar .
Are these allowed ? What are other similar ways to deny the ocassional 3-4 star without breaking the TOS as I think I am playing at a disadvantage here .
Any answers are appreciated .