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I uploaded the work for the Incomplete order

First of all, sorry of my poor writing.

One buyer contacted me through the conversation message and told me the details of the order there. He said he’d place an order soon, then he would do. At that time I’d been wondering why I couldn’t see his order on my usual list. Anyway I’d make sure to him about the order, and he answered with the order ID, so I finished the work and sent to him via the message on the order page. But I noticed the order wasn’t completed yet because he didn’t post any his message on the actual order page. And now I haven’t had any response from him, and I cannot close the order page to get the payment.

What can I do?