umairkhizar001 Posted April 6, 2020 Share Posted April 6, 2020 I have a seller level one account and recently i placed an order but i am not satisfied with the delivery. I have accepted the delivery now i want refund. if i claim refund to customer care, will they refund me? if the order is marked as completed. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted April 6, 2020 Share Posted April 6, 2020 Why did you accept the delivery if you weren’t happy with it?It says in TOS that you can not cancel orders based on your personal satisfaction or quality of the delivery. Link to comment Share on other sites More sharing options...
umairkhizar001 Posted April 6, 2020 Author Share Posted April 6, 2020 Why did you accept the delivery if you weren’t happy with it?It says in TOS that you can not cancel orders based on your personal satisfaction or quality of the delivery.I requested 3 revisions after i think it is some better and i accepted the delivery.But i don’t need the poor quality work so i grant refund. Link to comment Share on other sites More sharing options...
visualstudios Posted April 6, 2020 Share Posted April 6, 2020 I requested 3 revisions after i think it is some better and i accepted the delivery.But i don’t need the poor quality work so i grant refund.You accepted the delivery, the order is closed. You are not entitled to a refund. It’s over. Link to comment Share on other sites More sharing options...
umairkhizar001 Posted April 6, 2020 Author Share Posted April 6, 2020 You accepted the delivery, the order is closed. You are not entitled to a refund. It’s over.But fiverr give 14 days to buyer if he is unsatisfied he can cancel the order within 14 days.because amount is pending for 14 days in the seller’s account Link to comment Share on other sites More sharing options...
helloscoopz Posted April 6, 2020 Share Posted April 6, 2020 Most likely you won’t be able to get a refund in this case just because you accept the delivery by your self, and that delivery confirmation is also asking with the confirmation popup.PS: It doesn’t matter what your seller level is, rules remains as rules for everyone. 🙂 Link to comment Share on other sites More sharing options...
visualstudios Posted April 6, 2020 Share Posted April 6, 2020 But fiverr give 14 days to buyer if he is unsatisfied he can cancel the order within 14 days.because amount is pending for 14 days in the seller’s accountThat is false. The terms of service clearly state buyers are not eligible for a refund based on satisfaction or quality of delivery. You can’t go to a restaurant, eat, and then say “I didn’t like it, I want my money back”. That’s not how it works. Otherwise anyone could get work done, and say they don’t like it for any reason within 14 days and get everything they want for free. That can’t happen. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted April 6, 2020 Share Posted April 6, 2020 But fiverr give 14 days to buyer if he is unsatisfied he can cancel the order within 14 days.because amount is pending for 14 days in the seller’s accountif he is unsatisfied he can cancel the order within 14 days.No, you can cancel only if your seller broke rules. You being unsatisfied is exactly the reason that fiverr states as “non eligible reason”.You can cancel your order only if seller broke rules and didn’t deliver files that was promised in his gig Link to comment Share on other sites More sharing options...
umairkhizar001 Posted April 6, 2020 Author Share Posted April 6, 2020 That is false. The terms of service clearly state buyers are not eligible for a refund based on satisfaction or quality of delivery. You can’t go to a restaurant, eat, and then say “I didn’t like it, I want my money back”. That’s not how it works. Otherwise anyone could get work done, and say they don’t like it for any reason within 14 days and get everything they want for free. That can’t happen.thanks[visualstudios] Link to comment Share on other sites More sharing options...
umairkhizar001 Posted April 6, 2020 Author Share Posted April 6, 2020 if he is unsatisfied he can cancel the order within 14 days.No, you can cancel only if your seller broke rules. You being unsatisfied is exactly the reason that fiverr states as “non eligible reason”.You can cancel your order only if seller broke rules and didn’t deliver files that was promised in his gigOk that’s helpfulthanks Link to comment Share on other sites More sharing options...
azeem_saleem Posted April 6, 2020 Share Posted April 6, 2020 if he is unsatisfied he can cancel the order within 14 days.No, you can cancel only if your seller broke rules. You being unsatisfied is exactly the reason that fiverr states as “non eligible reason”.You can cancel your order only if seller broke rules and didn’t deliver files that was promised in his gigyes! you are right mam Link to comment Share on other sites More sharing options...
catwriter Posted April 6, 2020 Share Posted April 6, 2020 Out of curiosity, how would you feel if you worked hard on an order, made 3 revisions, the buyer finally accepted your delivery, you count the days until you can withdraw your funds and feed your family, and then the buyer demands a refund because they didn’t really like your work? Link to comment Share on other sites More sharing options...
umairkhizar001 Posted April 6, 2020 Author Share Posted April 6, 2020 Out of curiosity, how would you feel if you worked hard on an order, made 3 revisions, the buyer finally accepted your delivery, you count the days until you can withdraw your funds and feed your family, and then the buyer demands a refund because they didn’t really like your work?The delivery was entirely different i was saying to him that i want constructions based animated video but he made video to another different topic.He was non serious to his job Link to comment Share on other sites More sharing options...
techno_sol Posted April 6, 2020 Share Posted April 6, 2020 The delivery was entirely different i was saying to him that i want constructions based animated video but he made video to another different topic.He was non serious to his jobThen you shouldn’t accept it on the first place. Link to comment Share on other sites More sharing options...
visualstudios Posted April 6, 2020 Share Posted April 6, 2020 The delivery was entirely different i was saying to him that i want constructions based animated video but he made video to another different topic.He was non serious to his jobAnd you accept it? Why? And you go through 3 revisions on something that is completely different than the order? Why?None of this makes sense. Link to comment Share on other sites More sharing options...
umairkhizar001 Posted April 6, 2020 Author Share Posted April 6, 2020 And you accept it? Why? And you go through 3 revisions on something that is completely different than the order? Why?None of this makes sense.I was busy he said that he made now everything correctly please accept my delivery.I maked as completed without review the work…I thought that i will free after 7 hours i will review the work later.He is saying true Link to comment Share on other sites More sharing options...
visualstudios Posted April 6, 2020 Share Posted April 6, 2020 I was busy he said that he made now everything correctly please accept my delivery.I maked as completed without review the work…I thought that i will free after 7 hours i will review the work later.He is saying trueI maked as completed without review the work…Well, that’s your problem then. Don’t do that again next time. You are a level 1 seller. You should know how the platform works. Link to comment Share on other sites More sharing options...
catwriter Posted April 6, 2020 Share Posted April 6, 2020 I was busy he said that he made now everything correctly please accept my delivery.I maked as completed without review the work…I thought that i will free after 7 hours i will review the work later.He is saying trueI maked as completed without review the work…I requested 3 revisions after i think it is some better and i accepted the delivery.Which one is true? You didn’t review the delivery, or it was better after revisions (how, if the topic was completely wrong)?I’m sorry, but your explanations are contradictory.Perhaps it was a communication problem, if you were as unclear with your instructions to the seller as you are now when explaining what happened? Link to comment Share on other sites More sharing options...
psychowriter Posted April 7, 2020 Share Posted April 7, 2020 And you accept it? Why? And you go through 3 revisions on something that is completely different than the order? Why?None of this makes sense.He’s responsible for his doings?He have to swallow the pill. Link to comment Share on other sites More sharing options...
cyaxrex Posted April 7, 2020 Share Posted April 7, 2020 The delivery was entirely different i was saying to him that i want constructions based animated video but he made video to another different topic.He was non serious to his jobThe delivery was entirely different i was saying to him that i want constructions based animated video but he made video to another different topic.He was non serious to his jobAre you outsourcing this project on behalf of a third party client by any chance? Did you also pay a reasonable rate, or was this a very budget order?In either case, TOS states clearly that refunds are not eligible based on whether you like the work you receive or not. You have also used 3-revisions and accepted this order as complete yourself.Sometimes orders don’t go 100% as we would like them to. That is why it is possible to review sellers and say so. Link to comment Share on other sites More sharing options...
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