shaileshputhran Posted October 13, 2020 Share Posted October 13, 2020 I have worked with this buyer earlier and buyer had ordered 45$ premium package to vectorize logo in 4hrs.It was a smooth transaction.This time the buyer ordered starter package without informing and expects to get the file delivered in 4hrs.So I was ready to deliver the file but after almost finishing the file, the buyer threatened that if you don’t deliver in 5 mins I will have to cancel the order.So I told him since you ordering starter package and expecting premium services is isn’t right. So it’s better to cancel the order. So now the buyer is not ready to cancel the order.Buyer is saying…hahaha wait for my review.Which clearly says that he will leave a negative review once I deliver the file.But I am not interested in working with this buyer. Please guide me.Can the sellers not cancel the order if they are not interested in working with that buyer ? Link to comment Share on other sites More sharing options...
mushfiq_ayon Posted October 13, 2020 Share Posted October 13, 2020 Report to Fiverr against the buyer with proper evidence. Like screenshot. how the buyer threading you. Link to comment Share on other sites More sharing options...
praveenyt150 Posted October 13, 2020 Share Posted October 13, 2020 Then simply contact customer service. I suggest sending a screenshot of the buyer profile to Ensure sellers are careful around him AND you can ALSO review the buyer with a Low rating which prevents other sellers from accepting his orders! I hate buyers like this man and I feel bad for you I would definitely help if I had the power. It’s really sad that this happens a lot… Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 13, 2020 Share Posted October 13, 2020 Did you actually try to send him a cancellation request? Link to comment Share on other sites More sharing options...
praveenyt150 Posted October 13, 2020 Share Posted October 13, 2020 Did you actually try to send him a cancellation request?It might affect the guys rating and he clearly said the buyer does not want to cancel Link to comment Share on other sites More sharing options...
shaileshputhran Posted October 13, 2020 Author Share Posted October 13, 2020 Did you actually try to send him a cancellation request?Yes I actually sent the cancellation request. But he declined twice. Link to comment Share on other sites More sharing options...
visualstudios Posted October 13, 2020 Share Posted October 13, 2020 Yes I actually sent the cancellation request. But he declined twice.Never deliver. If you never deliver, he can’t leave a review. Keep sending cancel requests. Link to comment Share on other sites More sharing options...
shaileshputhran Posted October 13, 2020 Author Share Posted October 13, 2020 Report to Fiverr against the buyer with proper evidence. Like screenshot. how the buyer threading you.In such cases the fiverr CS generally asks to settle with the buyer…they don’t help. I will contact them if the buyer cancels again. Link to comment Share on other sites More sharing options...
mariashtelle1 Posted October 13, 2020 Share Posted October 13, 2020 It might affect the guys rating and he clearly said the buyer does not want to cancelIt might affect the guys ratingYep it will, which is also kind of will be fair.Yes, the guy ordered wrong package but did he use his communication skills to resolve it? Did he offer him to send a custom offer for fast delivery when the buyer placed an order? No it looks like he didn’t, he for himself decided to do the work in 4 hours without informing his buyer and changed his mind when things went south.I do hate when cancellations affect our rating however he decided to cancel an order (even if buyer doesn’t want to) instead of working on his communication skills and solving that issue. (Which is of course not a nice situation to be in but we all have to go through that).There are cancellations that are fair to be reflected in our ratio and of course there are situations where it should affect the rating. I’m sure even fiverr CS will not be able to guarantee that it wouldn’t affect his rating because his client still want to receive his files and keep working on it.(But blackmailing is a different story here)he clearly said the buyer does not want to cancelIt doesn’t mean that he actually sent a request 😉 I know a lot of new sellers asking clients to send cancellations because they think it will affect them less. I’m not going to guess the situation, that’s why I’m clarifying everything I need to have a full picture. Link to comment Share on other sites More sharing options...
shaileshputhran Posted October 13, 2020 Author Share Posted October 13, 2020 Then simply contact customer service. I suggest sending a screenshot of the buyer profile to Ensure sellers are careful around him AND you can ALSO review the buyer with a Low rating which prevents other sellers from accepting his orders! I hate buyers like this man and I feel bad for you I would definitely help if I had the power. It’s really sad that this happens a lot…I don’t think I am allowed to tag the buyer or send the screenshot of the buyer in forum. I am pretty new to the forum rulers.I am just afraid that he doesn’t repeat the same with multiple fiverr accounts. Link to comment Share on other sites More sharing options...
shaileshputhran Posted October 13, 2020 Author Share Posted October 13, 2020 It might affect the guys ratingYep it will, which is also kind of will be fair.Yes, the guy ordered wrong package but did he use his communication skills to resolve it? Did he offer him to send a custom offer for fast delivery when the buyer placed an order? No it looks like he didn’t, he for himself decided to do the work in 4 hours without informing his buyer and changed his mind when things went south.I do hate when cancellations affect our rating however he decided to cancel an order (even if buyer doesn’t want to) instead of working on his communication skills and solving that issue. (Which is of course not a nice situation to be in but we all have to go through that).There are cancellations that are fair to be reflected in our ratio and of course there are situations where it should affect the rating. I’m sure even fiverr CS will not be able to guarantee that it wouldn’t affect his rating because his client still want to receive his files and keep working on it.(But blackmailing is a different story here)he clearly said the buyer does not want to cancelIt doesn’t mean that he actually sent a request 😉 I know a lot of new sellers asking clients to send cancellations because they think it will affect them less. I’m not going to guess the situation, that’s why I’m clarifying everything I need to have a full picture.The buyer placed the order when I was asleep.The buyer waited for 4hrs.Since the buyer was a repeating client I didn’t want to communicate about the package difference since he said he will tip me if I deliver now. So I told him that I just woke up and I will be delivering in next 20mins. Then he said that I will have to cancel the order if you don’t deliver in 5 mins.And I was very close. Almost ready to submit the file. But such cancellation comments pissed me off because I am human. And inspite of the starter package I was ready to deliver in few minutes which he should have been grateful. Hence I decided to not give him the file and cancel the order. Link to comment Share on other sites More sharing options...
praveenyt150 Posted October 13, 2020 Share Posted October 13, 2020 I don’t think I am allowed to tag the buyer or send the screenshot of the buyer in forum. I am pretty new to the forum rulers.I am just afraid that he doesn’t repeat the same with multiple fiverr accounts.Alt accounts are bannable in fiverr… Link to comment Share on other sites More sharing options...
shaileshputhran Posted October 13, 2020 Author Share Posted October 13, 2020 Alt accounts are bannable in fiverr…How will I understand it’s his account ? He will just leave negative review and go. How will I identify him ? Link to comment Share on other sites More sharing options...
shaileshputhran Posted October 13, 2020 Author Share Posted October 13, 2020 It might affect the guys ratingYep it will, which is also kind of will be fair.Yes, the guy ordered wrong package but did he use his communication skills to resolve it? Did he offer him to send a custom offer for fast delivery when the buyer placed an order? No it looks like he didn’t, he for himself decided to do the work in 4 hours without informing his buyer and changed his mind when things went south.I do hate when cancellations affect our rating however he decided to cancel an order (even if buyer doesn’t want to) instead of working on his communication skills and solving that issue. (Which is of course not a nice situation to be in but we all have to go through that).There are cancellations that are fair to be reflected in our ratio and of course there are situations where it should affect the rating. I’m sure even fiverr CS will not be able to guarantee that it wouldn’t affect his rating because his client still want to receive his files and keep working on it.(But blackmailing is a different story here)he clearly said the buyer does not want to cancelIt doesn’t mean that he actually sent a request 😉 I know a lot of new sellers asking clients to send cancellations because they think it will affect them less. I’m not going to guess the situation, that’s why I’m clarifying everything I need to have a full picture.the buyer didn’t want to cancel because his ego got hurt when I said it’s better to cancel the order since you don’t respect my work.And since the buyer is in fiverr from 2015…clearly knows the loopholes of fiverr.And everyone in the forum is also aware of how awesome service the sellers get from customer support of fiverr.Which encourages the buyer to take advantage. Link to comment Share on other sites More sharing options...
waseemmalik0 Posted February 21, 2022 Share Posted February 21, 2022 Buyers can not do anything if you want to cancel the order before delivery. Link to comment Share on other sites More sharing options...
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