I want to refund a client


#1

Hi
I deliverd an order 2 months ago.now the client just replay,she said that she dosn’t like the work and want a refund.i’m agree with this.how i can sent her the refund.
Thanks


#2

Go to the resolution center and cancel.


#3

Speaking as a seller, I maintain a very generous refund policy, but I put a limit of 72 hours from the time of delivery to request a refund. If a client doesn’t ask within that time frame, to quote Gene Wilder’s Willy Wonka, “You get nothing!”

But, it has happened once in the past that I’ve had a reason to refund an old order. In that situation, it’s really easy: just contact customer support and ask them.


#4

It never happened to me but I think that asking for a refund after 2 months is just dishonest, although there could be a good reason for that.


#5

Thanks a lot,it’s done.something i can’t understand some buyers,but it’s the first time.


#6

I just afraid of a revenge of the buyer.she can buy a gig just to leave a bad review


#7

It’s very unlikely an unsatisfied buyer would return. If that did happen, I’d just notify Customer Support of potential issues and the order #s for both. You shouldn’t be afraid of someone who is gaming the system…you should make sure the system knows about the gaming.


#8

The forum is so much brighter with gifs and images, isn’t it? Great choice, btw.


#9

Thanks a lot,maybe next time i will try to not be afraid.it’s just my start here on fiverr and a bad review seems like a nightmare


#10

I get you, a bad review early on can really kill your profile. Just remember that you are protected, so if you deliver what you say plus a little extra, all reasonable clients will be pleased. There’s always the scary people, though. If you do get a scary buyer who is being crap, just come to the forum for advice. We all hate bad buyers so we’ll all help you to fight back for a good result!


#11

Thanks a lot,very helpful what you just said,i loveee the forum,i cheak it every night ^^ peace to all of you guys


#12

If it’s about a fear of revenge, I have to agree with emmaki. It is against ToS for buyers to manipulate you that way.


#13

Thanks ^^ you was very helpful