Long story short:
Buyer requested a vocal project. I delivered. He “disliked” the product so I sent him a revision, he said he loved it… Yet kept requesting revisions.
I kept giving him revisions to the point where he said “I’m so happy with this, I just need…blabla” I told him to contact support because he was abusing the revision button as I had delivered extra work for him (I’m a new seller). I set my revision max to 5… he took 9.
I contact fiverr support on my own end to inform them, where they essentially told me “Yea, we see you did everything correctly, and we don’t cancel orders based on opinion of the product. So… You can deliver revisions or wait till it’s marked as completed. Be prepared for a poor review.”
I keep redelivering the work. He harasses me, calls me names, etc etc… then disappears.
The order is marked as complete and Fiverr support contacts me on their behalf to explain that the buyer has requested a partial refund. I tell them no, as their way of refunding buyers is to cancel the original order and offer NO protection to the seller. Bottom line, I told them no.
They continue emailing me to “work towards” a refund with the buyer. Again, I tell them no. And eventually stop responding to their emails.
I woke up this morning to a cancelled order, and a COMPLETE refund to the fraudulent buyer. I’m patiently waiting for him to post my work to his website so I can sue him, or sue Fiverr (doubtful) for breaking their own policies and completely ****** me over. I am beyond pissed.
Does anyone know what to do in this situation? I already sent Fiverr support detailed messages of the entire thing where the buyer abuses and harasses me, but I doubt they give a shit because they want to make buyers happy.
Mod Note: Inappropriate language removed