So I was just given a 1 star feedback for not issuing a refund. Am I obligated to refund if the buyer requests it?
The problem I have was that I asked questions about the book cover design before the gig was completed but never received a response from the buyer. The buyer was somewhat vague in what he considered to be his standards. After I finished the cover and asked him what he thought, I didn’t receive a response till after the gig time expired. He requested a refund and the issue stated that the design was “poor” but in his message he stated I did a good job but it wasn’t to his standards of the samples given, yet to be honest I feel l did better than the samples given.
His only standards were to use shadows and light processes in which I added to mine but the samples he gave didn’t even have these features.
Anyways, I just don’t think the 1 star was fair being that it was based solely on the reason that I did not refund him. What would you do in this situation? He doesn’t seem to answer any of my questions and doesn’t want to work with me to resolving anything.