Fiverr Forum

I was late to deliver my order. What i do?


#1

I was late to deliver my order 5 minutes. Is there any risk? But buyer is not online that time.


#2

Your on-time delivery percentage will have fallen as a result of this late delivery. But there’s nothing you can do about that now. Nobody really knows the impact one late delivery has on ranking.


#3

It’s only 5 minutes.


#4

Your buyer doesn’t have to be online for you to deliver. Always deliver before the deadline.

It shouldn’t matter to you whether your buyer is online or not. They order, you deliver. :slightly_smiling_face:


#5

But my on time delivery 100% now.


#6

Keep an eye on it. Stats don’t always update straight away.


#7

It doesn’t matter if it’s 5 minutes, is still late


#8

Visit your order page if you see any warning then it will decrease your on-time delivery percentage. If there is no warning there is no problem but try to deliver on time.
Capture


#9

Thank you!!!


#10

Thank you!!!


#11

You are welcome keep it up


#12

Always work to ensure that you deliver on time. But I do find that on some long term and large projects, due to circumstances beyond my control, I am unable to meet up with the pre-agreed deadline. What I do is to add an additional day or two during the initial agreement with the buyer. If that fails, I always try to get their understanding, once I’m sure I won’t be meeting up with the deadline, and ask for an extension.
Hope this helps. :wink:


#13

Yeah! Thank you!!!


#14

Your ranking may change. A Gig’s position is based on seller performance over a set time period. There are many factors to take into consideration, some of which may include order cancellations, delivery rate, responsiveness, etc. This all counts.


#15

Thank you!!!


#16

Its doesn’t matter whether buyer online or offline
You should have got notification in your email, fiverr message etc
Secondly, if you feel it might take some more time, then always go to order Resolution Center for asking more time from Buyer. 95% time buyer will agree and accept your extension.

However at present, just Forget and Go ahead, as you can not change past.


#17

Thank you. Very helpful.