I sent the below quoted text to customer support just now. I’ve never had to raise a ticket with CS before, so, what usually happens based on the below text please? Many thanks.
Seller provided me the download link via Discord. After I rated him positive and then marked the order saying I received my goods, a day later, the decryption key / password was changed so I was no longer able to access what I actually purchased.
I’ve tried to contact the seller via Discord, but I’ve had no response. Please see attached. If you’d like to see that the link he provided actually doesn’t work, please go to: https://mega.nz/folder/nksDVCCB#cscdbG8t06MHnc9G_BuLQ
As you can see, the password has obviously been changed to prevent me accessing it.
Images attached are as follows:
Name: mega.png > evidence that the link provided by the seller leads to a password protected document
image1.png > evidence that shows the seller giving me this link via Discord
image0.png > evidence that shows I asked the seller for the new password / decryption key and that he is ignoring my messages prior to raising a support request here.
Looking forward to your response,