I’m over 4 years at fiverr, and it’s being 1 and a half year fiverr have been “testing” their ranking algorithm.
I can say I got fiverr golden years, when you were “rewarded” with a better placement accordingly with your performance and hard work.
Nowadays what I see is a marketplace focused on PROs, and new buyers who complain every single day at forum that they are not getting orders.
What I see today that I believe fiverr is doing wrong:
- Manipulating the algorithm in a way to make buyers to order the most expensive gigs. It can be explained by new/amateur gigs with no more than 10 reviews being consider the top best sellers, just because they have higher priced gigs.
- Focusing on PROs, which cost many hundreds, but in a site called FIVERR.
- creating many features to promote new buyers but none for veterans.
You may say “but new sellers deserve a chance”. Of course they deserve, but it’s temporary. One day, these new sellers will become veterans too, and they will be forgotten, again. So what’s more important? A quick short term help, or a slow but long help over the years?
- Saying that ranking is based on performance, but many low performance gigs are on top of searched/categories.
- Fixed gigs on top, no matter their performance. For example with me, I’m having more and better reviews than 99,99% of gigs on my category, but my gig was (a few days ago) the last gig on the last page. So how the placement can be based on performance?
- PUNISHING instead REWARDING. There is no meritocracy. You get punished for not achieving certain goal (for example leveling system), instead getting rewarded for achieving this.
The you may say: “but you get rewarded when you go to ha higher level”. And then what? You get level 2 and wait for a miracle to get a TRS, but you will get stuck there. If you don’t keep achieving all months the same goal you will get punished to a lower level.
- Fiverr doesn’t seem to get worried with sellers exchanging reviews, sellers with multiple gigs to deliver the exact same service, sellers with multiple accounts. I reported multiple times sellers like this, but they keep selling normally.
It’s not allowed to have multiple gigs to deliver the same exact service, but they don’t seem worried to fix these, even when reported.
- New sellers topping search and categories ranking on “NEWEST ARRIVALS”, RECOMMENDED/RELEVANCE" and " BEST SELLING". I could accept the first 2, but best selling ever, anyway, how could a new gig could be consider a best seller without many sales?
Many wont like or agree with this, and I respect this, but like other similar discussion on the past, there will always have someone to say “new sellers deserve a chance”, but I’m 100% sure they never thought soon they will become a veteran and will on the other side of this situation.
I’m really disappointed to see these and many other situations where fiverr still seems to be an amateur marketplace.
If fiverr want to do more profits, maybe they should reward sellers with better performance, including the final price sold (maybe by the average selling price, not by initial gig priced offered. It’s so amateur and unprofessional, by “forcing” sellers to buy the most expensive gigs placed on top).
All these points explained above makes sellers to lose their safety feeling about fiverr. It is good to be on top, getting better exposures and better chances to sell, but tomorrow you can be drafted from there, like I was.
I know fiverr can do whatever they want, but I wish we could only depend on ourselves, like it was in 1 and a half year ago.
I still hope fiverr can open their eyes.
I’m still a doer, but a disappointed doer.