I had a lovely buyer two days ago that ordered multiples of my basic package (and they didn’t even haggle for a lower price - it was beautiful). The buyer left a tip and this is where it starts to go South. The email notifying me of the tip showed a message asking for a custom offer and a couple other questions, but because the order is completed I cannot respond. The buyer never inboxed me first, we only chatted on the order page, so I have no way of messaging them.
It kind of makes me look rude and unprofessional - I get a great, easy to work with buyer that leaves a good tip and positive feedback but I can’t answer their questions. I understand the restrictions are in place to reduce spam but it would be lovely to be able to message a previous buyer, even when they just directly placed an order.
Anyone else ever run into a situation like this? It’s rather frustrating.