My id verification failed multiple times and eventually my account was temporarily disabled.
I think It failed because, there was only a passport Id verification option for my country(Nepal). I don’t have a passport yet. So, I submitted my citizenship card which is also a government id. And, I cannot go now and apply for passport Id because of the COVID crisis and everything is shut down in strict lockdown. Or maybe because of the picture quality?
I think my message to Customer support went on spam because I sent the message twice. It has been more than 4 days now, I have not got a reply from Customer support. I’m very panicked. If I lose my id and my works I’ll be in a big problem at this time of lockdown.
Can I get the attention of Customer support here? Or is there any way I can contact customer support besides mailing, because it might not work if my message was sent to spam.
I really hope that my problem could be solved as soon as possible. I’m a full-time freelancer with honest work ethics.