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ID Verification Problem and Temporary Disabled Account

samunlee

By samunlee
in My Fiverr Experience

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samunlee Newbie

samunlee

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Hi
I am Samun from Nepal,

I recently received message from fiver stating i should verify my ID within 14 Days, i have no issue wit that so i immediately started the process. As for Nepal , Fiverr only accepts Passports which is ok but as you all know Clicking a perfect picture of passport is hard as it has a holographic shiny sticker coated. I tried my best to do it but after 3 attempts i got temporarily disabled. I contacted Fiverr help and they sent me a link i tried for the forth time with super high quality camera but still rejected. Any other way to verify?

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hazel_justin131 Explorer

hazel_justin131

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It has been discussed in very detail in this topic

After having had a very intense/busy last week, I expected today to be a lazy Sunday — one of seclusion and contemplation. But — oh, no! Life would be too easy (too boring even) if everything went your way, am I right? wink" alt="wink As soon as I wake up, I usually check my mobile phone for notifications (I have ALL Fiverr notifications enabled, btw). Sometimes, I also open the Fiverr App just in case there is a notification hiding inside the A…
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samunlee Newbie

samunlee

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It has been discussed in very detail in this topic

After having had a very intense/busy last week, I expected today to be a lazy Sunday — one of seclusion and contemplation. But — oh, no! Life would be too easy (too boring even) if everything went your way, am I right? wink" alt="wink As soon as I wake up, I usually check my mobile phone for notifications (I have ALL Fiverr notifications enabled, btw). Sometimes, I also open the Fiverr App just in case there is a notification hiding inside the A…

Hi Hazel,

I actually followed every step as in the post except for further touchup of the Clicked photo but still Fiverr didn’t accept the Picture. As i mentioned Passport was only an option for me so i had to use it, and with its reflective coating it is somewhat impossible to get a perfect picture . I clicked nearly 50 picture and every picture was kinda same. I dont think there was an issue with selfie.

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samunlee Newbie

samunlee

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oh! try and discuss with support, they are friendly, and would definitely help you sort it.

Waiting for their second reply, i can see my ticket is still open so there is hope. But i am sure i have done the process correctly. I have never faced id verification problem ever even with banks and national/international documents procurement.

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mofeoduntan Newbie

mofeoduntan

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Waiting for their second reply, i can see my ticket is still open so there is hope. But i am sure i have done the process correctly. I have never faced id verification problem ever even with banks and national/international documents procurement.

I wish you good luck, cheers!

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  • 3 months later...
skilledannie Rookie

skilledannie

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Hey Guys, With the help of Customer Support team ( George) i was finally able to verify my account. Cheers.

SamunCapture

Hi Samun,

Did your passport have watermark when you upload it to Fiverr verification system? As I scanned or took a picture of my passport, the passport still can not avoid the watermark.

And how did the CS help you? could you please kindly help to elaborate their process? I contacted them and they did give me few attempts to try again but still not go through.

Appreciate your reply.

Thank you.

Ann.

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  • 11 months later...
Guest ojo_anwuli

Guest ojo_anwuli

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On 8/25/2020 at 10:33 AM, samunlee said:

Hi
I am Samun from Nepal,

I recently received message from fiver stating i should verify my ID within 14 Days, i have no issue wit that so i immediately started the process. As for Nepal , Fiverr only accepts Passports which is ok but as you all know Clicking a perfect picture of passport is hard as it has a holographic shiny sticker coated. I tried my best to do it but after 3 attempts i got temporarily disabled. I contacted Fiverr help and they sent me a link i tried for the forth time with super high quality camera but still rejected. Any other way to verify?

Heyy! I know it’s been a while since you made this post but I was wondering if you could help me. This is exactly what I’m facing . My account was temporarily disabled because of a number of failed ID verification. I’m a new seller and I don’t want to lose my account permanently. Please now do I go about the process

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