We all have incomplete orders where the buyers never submitted instructions, some/many remaining incomplete for years without resolution. And we also know that incomplete orders can prevent a seller from using Available Now (which, by the way, is illogical until the order is started).
So I was thinking: what if Fiverr would ask a buyer why they haven’t submitted the instructions right on the order page before they close/forget about it, and then notify the seller of the reason so that they can act on it?
Scenario #1: Buyer tries to close the order page or switch to another page without having submitted the instructions. Fiverr would prevent them from closing/switching the page and show a simple form asking why they’re having problems submitting the form.
Buyer could choose an option like “I’m having a hard time deciding on one of the instructions”, then the page gets closed and the seller is notified of the reason – this is where the seller can contact the buyer and assist them further. Or if the option would be “I’m having second thoughts”, the seller would get notified and given the chance of persuading the buyer into submitting the info. There could also be the obvious option “I will submit the info later when I get a chance”.
Scenario #2: Buyer is taking too long to submit the instructions without having typed anything for a couple of minutes. Fiverr could notify the buyer “I see you’re having difficulties in deciding on the info requested by the seller. You can contact the seller here if you need assistance.” with a link to contact the seller for more info.
Both scenarios could result in a lot less incomplete orders if sellers would know the reasons, since they could then act accordingly by either assisting the buyer further, persuading them, upselling, and so on.
– “Knowing is better than not knowing”