Right, I had someone order 1 x gig from my SEO content writing gig which I clearly state you either need to supply me with keywords for when you order or order a $5 keyword search extra.
This person, however, did neither and asked for a rewrite of a pretty pathetic sales copy which he got.
At the same time (meaning all articles were delivered at once) this person ordered 8 articles from the same gig and specified the keywords they wanted using in only one of these. Also, they only sent details of 5 articles which they wanted writing but one was 884 words long, split into three sections, and had a request for research to be undertaken for each article. This being the case, I assumed that this represented their total order. (I charge $5 per 300 words you see).
Anyway, all this was delivered a few hours ago. Immediately, however, the buyer came back to me saying that he is confused as I haven’t seemed to use any relevant keyword terms. Also, he apparently wanted 8 individual articles on his second order but forgot to include details of 3 further titles.
Long story short, I have apologized but made it clear that I have followed this person’s instructions exactly as outlined. This buyer then stated that if he just wanted content he could have gone somewhere else and got 2 articles for $5 per time and can’t use any of my work. He also accused me of advertising my services inappropriately and stated that he can’t use any of the work I have done for him.
Now I have been civil throughout all communications and offered to edit his articles if he supplies me with keywords he wants using FOC. He is now providing these but I know by the direction in which our conversations are going that this is going to end in a big fat cancellation/refund request which I am going to be damned if I agree to.
So, if this does happen do you think CS will have my back? And if so, will they actually read our conversations or will I have to take a shed load of screenshots?
In either case, I am so sick of this type of buyer.