Fiverr Forum

If a client cancels an order, does that affects my status?


#1

By accident i’ve send a custom offer with delivery time set to 1 day. I told that to the client and he was super nice to me and said that the delivery time does not matter to him.

can i ask him to cancel it and then send it another custom offer? Or this is a bad idea? Will his cancel affect negatively my status as a seller?


#2

At anyway if the order is cancelled by anyone then your ranking must be down. It impacts Gig ranking. Never do it.


#3

Order Completions and Cancellations FAQ. :point_left:t4:


#4

Instead of cancellation, you can go to resolution center and extend the delivery time.


#5

If buyer send you a cancellation request and you accept this then you get 1star , but if you send the cancellation request of you buyer then did not get a review just go down your order complete rating…wish you all the best :+1::100: bro never give up don’t be hopeless


#6

This sounds completely false (based on how you wrote this). If you agree to cancel an order, the buyer CANNOT leave a review. If you decline cancellation, and keep your hard-earned money, THEN the buyer can leave any review they want.

There is NEVER a time when a buyer can get both a refund, and still leave a negative review.

Please do not give false advice.


#7

Brother recently my friend got 1star review for his buyer send the cancelation request and he accepted so that he got 1star review that’s why i tell him. I did not advise false information first i knowing this information then i tell :slight_smile:


#8

You can contact resolution center to extend the time of your delivery. That way, you don’t have to cancel the order.
Cancellation will affect your gig impressions.


#9

And you are still wrong. It is NOT POSSIBLE for a buyer to obtain a refund of their order, and leave a negative review. Buyers cannot have both things.


#10

@jonbaas
Brother Jon :wink:,
I think he is referring to the 1 Star left by the automated system when a seller fails to deliver on time and the buyer decides to cancel it for a refund.


#11

Extending delivery time is the better option.


#12

Ah, so this is a case of a forum poster not being able to communicate well. I understand.

There’s a lot of this “can’t communicate well” thing going around lately. :wink:


#13

Thanks to all! You were very helpfull. I sended my client an extend time request and he aceppted. All fine by now! :smile:


#14

don’t cancel the order