If I open a dispute for extending the delivery time as the buyer isn’t responding…
Afterward, if the deadline crosses regarding the order should I deliver what I have or wait for the dispute to accept?
If I wait for the buyer’s response and don’t deliver will that affect my order completion rate??
I’ve experienced this. If you opened a dispute, the deadline crosses and the buyer’s not responding, when he does and agrees to extend the delivery time, I don’t think that will affect your stats. It will if the deadline has crossed and the buyer does not agree to extend delivery time.
But I am not 100% sure about it, let’s see if someone else knows more.
There is never a problem with requesting an extended delivery time.
That is, if the Buyer accepts it.
I would hold off on partial delivery and hope that the Buyer responds in time.
If not, it’s just one late order.
Unless you always deliver late, it won’t have much impact on your stats.
I knew it doesn’t effect stats but after some digging I got a view it can affect the order completion if he response late and you deliver late
Yes I am already on the safeside!
I did my work its 90% finished on my server and got the demo approved too, but buyer had to deliver the access on his site but without access I amn’t finish the 100% as he didn’t responded for 17 hours…
I will wait until he comes lets see what happens!
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I was thinking about this @adrian_1976 !
I have opened a dispute regarding this if he come and extend the time that’s fine if not I will deliver the backup work…
Exactly. 100% agreed. Do exactly what you just said.
Normally, when you open a dispute and the seller doesn’t accept after 48 hours, Fiverr cancels the dispute and if the time has elapsed, it becomes a late order which definitely will make your delivery stats to drop.
What I have done in a situation like this was to deliver what I have got with an explanation stating why I couldn’t finish the job and a promise to conclude it as soon as he/she responds.
It has always worked. However, if the buyer is troublesome, he/she might request for cancellation. But 95% of the time, it went well with me.
I hope this helps?
but it’s against Fiverr’s TOS to deliver an uncomplete order… so in this case the buyer could report the seller, or could accept the incomplete delivery and leave a very bad review…
Exactly. This is the best way to do this.
Well yes, it is, but if the buyer isn’t responding, you have an argument here. If the buyer doesn’t respond, it’s not your fault. You should not have your gig and profile affected because of a buyer that doesn’t respond.
Personally, I don’t understand why buyers even go to buy a gig in the first place if they don’t respond within 24 hours.
I mean, if you buy a gig, you want a job done, right? Why would you not respond?
On my end it should be that problm already the demo is approved the buyer know he is missing info!
He told me he will gave the access later but after that he didn’t responded!
Oh yes, that’s for sure! I didn’t consider that.
Well, sadly I have heard many stories of sellers who were not helped by Fiverr’s CS despite of being right.
But yes, what you say is true.
Yes, I’ve read many stories even here on the Fiverr Forum about CS not helping sellers even when they are right. I just hope that if CS actually got involved, they would understand my story.
Also, if you tell someone that you will complete the order for them, after they respond back to you, I would think that it fair. Even if the buyer responded 3 days later after the order was marked complete, I would still chat with them in inbox to complete their project.
What you said is true though.
The above is from the Terms of Service at the bottom of the Fiverr main page.
Don’t offer advice that will risk a seller’s account.
Okay, then I would just contact CS and ask THEM what to do. It’s not fair to have your gig go down because a buyer was unresponsive. If it says it in ToS though, then I don’t know what to say.
Please do not advise fellow members to break ToS.
This is dangerous advice and was hidden.
I’m sorry. I realized my mistake. Sorry about that.