Fiverr finally cancelled and refunded buyer
Customer support himself assured me that order won’t get cancelled as I have delivered what was asked for. And next day I got mail order is cancelled and refunded.
Well I am stuck with a buyer who is not understanding any point of me and seems she is going to open a dispute after getting all work done.
In short she ordered a coffee maker from me and says that she thought I will be making coffee for her lifetime.
Back story is she asked me to create a custom windows app for performing some specific function like downloading files performing some calculations, sorting categoy, and uploading to her google drive in organised folders, it was not a very basic order I completed the app and delivered.
After she exhausted her drive quota of 30GB, now she asking me that drive storage is very costly, modify the program to upload to a different service. I said I cannot modify the program I completed what was asked for I can only help you with some easy alternative.
But she is saying order will be complete when you download all files I need and you have to help me upload that as well. It was clearly written in my offer “I will create a custom application which you can us to do blah blah…” she says I do not understand, I don’t now how to do that.
What should I do?
My order is due completion tomorrow, and her files will take week to download and upload due to rate limits on source server.
The latest message I got as a reason for cancellation:
Anyway Customer is always right. Cancel the Order.
You knew what I wanted. You just wanted to make a Sale. So you talk to me nicely and said you were going to do work that you never was going to do. You are not good Seller.
If you dont Cancel this Order I will leave the Worst Review you have ever read in your life. I promise, cancel this order.
~~Fiverr’s View on above matter
I am happy how Fiverr handled the situation, they said me that as I delivered what was requested the order does not meet cancellation policy and they will not cancel forcefully, but they cannot also force buyer to accept delivery. So talk with customer and convince them to accept, send additional offer for extra work.
Though I did not got paid yet, but I am happy fiverr did not took a customer side unreasonably as usually other freelancing sites does. I was afraid that I will not be supported as the buyer is a Top Rated Seller. But happy that they seen the case without giving anyone special preference to anyone.
Now I feel more safe as a seller here on Fiverr.
Though I have got a new job to daily decline cancellation request as buyer is sending request daily in hope of I mistakenly hit the accept button or forget to check fiverr for 2 days.~~