I'm a buyer looking for input about issue what to do about my current gig


#1

I sent a message to the seller before buying gig telling him I needed a new Shopify store built with logo and banners. I needed simple demo site with 20 products copy and paste banners and product from existing site while I source product and then needed to complete build with sourced product via a CSV upload that I would need about a week between to do so. he got started it was going well-uploaded templet did demo gave me a bit of run around on logo did extremely simple text logo he called it looked like the text I’m using now but blue after a bit of back and forth got the logo done. now a week later he had me confused with another gig that he uploaded way more items to after a bit of back and forth got that sorted I said before buying that I would need him to upload CSV and he is saying he can’t upload my CSV because description and images are in two different files. IDK what to do I don’t want to make an issue for him because I understand just trying to make money, but I also asked before hand and he is not delivering i and really giving me the runaround


#2

Dear Kevin:

I’ve re-formatted your post because I really couldn’t follow what you were saying.

Is this better?

I sent a message to the seller before buying the gig, telling him I needed a new Shopify store built with logo and banners.

I needed a simple demo site with 20 products, copy and paste banners, and product from the existing site while I source product and then needed to complete the build with sourced product via a CSV upload that I would need about a week between to do so.

He got started – it was going well:
uploaded template
did demo
gave me a bit of run around on logo
did extremely simple text logo – he called it – looked like the text I’m using now but blue.

After a bit of back and forth, got the logo done.

Now a week later, he had me confused with another gig that he uploaded way more items to.

After a bit of back and forth got that sorted.

I said before buying that I would need him to upload CSV, and he is saying he can’t upload my CSV because description and images are in two different files.

I don’t know what to do! I don’t want to make an issue for him because I understand just trying to make money, but I also asked beforehand and he is not delivering, and really giving me the runaround.

Good luck,
Blaise


#3

thank you for that I don’t normally post in forums because I can normally find my answers in previous threads.


#4

Man, thats frustrating! Try explaining that your CSV contains the descriptions, and that you need him to copy/paste the descriptions to the corresponding products.

Shopify can be a little finicky with uploads from different formats, so it would probably be best to ask him to manually create each product and input the details from the CSV. If he can figure out how to import the CSV, great, but you need the work done.

I would work to make sure your communication is clear, as that’s hard to do with websites. The last Shopify website I did my client had no expectations except design, which made it easy, but I can easily see where you two could be disconnecting.

Good luck!


#5

thank you appreciate the feedback yes it is highly frustrating.

I understand the concept but have no skills in this department that is why I’m paying to get it done.

I’ve done some research online to try and solve the issue.

from our back and forth it doesn’t seem like he has uploaded anything yet
and wants it in one file I called the distributor to see if that was available which it wasn’t

and he’s saying does not know where pictures go in relation to the products but the images are broken down into sub-categories by brand

agh I just don’t know


#6

I’ll be honest, Shopify has a very simple user interface, and while I don’t know the whole details, but it sounds like you’re spending more time trying to communicate than you could actually do it yourself.

This guide breaks products down pretty well: https://help.shopify.com/manual/products

Also, Import means when you are taking data and changing it into a format Shopify can use, and uploading is moving files from your computer into Shopify in a single format that Shopify does not need to interpret (images for example).

The pictures thing just sounds like a miscommunication. If I were you I would have had each photo labelled with your serial number.

In the end, you have to make a decision. Your time is valuable, but would you spend more of it trying to communicate with him or just doing it yourself? You’ll have to make the economical decision.

Hope you figure this out, and hopefully your next fiverr experience is better!


#7

Shopify being simple and providing top notch customer service was the reason I chose to go with them.

I have no design skills so I need the help. I’ll give his some more time and see if he gets it sorted

I’m already into it with him for $300+ with extras and add-ons after purchase

I don’t wanna cancel because he has already put some work in I just want a finished website that’s functional hopefully on par or close to my competitors :confused:

thanks again your perspective and input has been tremendously helpful


#8

I’ve read all the posts and replies to this thread. Here’s my take, you should have hired 3 different people to do it. A designer for logo, a programmer for setting up the Shopify store, a VA to upload the CSV. It allows you to micromanage everything and have quicker turnaround time.


#9

thanks for input ill definitely keep that in mind for next time,
didn’t cross my mind but makes perfect sense break it down and have a specialist handle different aspects for efficacy and don’t have all your eggs in one basket.
live and learn hoping for the best


#10

hey just giving those who are interested an update.

so with 4 days and still nothing uploaded to the site.
I
got in touch with customer service to let them know the issues I’m having to see if they messaged him it would motivate him to complete gig
and he now seems more willing to complete

but I did end up doing what silkroute suggested and got a V/A to do the CSV today (wish I knew about this service before thanks a million)

so with that issue resolved im hoping things will start moving a bit smoother now

Thanks again for your help!!


#11

…or you could have uploaded the CSV yourself. It would have taken lesser time than writing a message to CS. The Shopify interface offers a userfriendly point-and-click interface to upload CSV files. No coding required.