So a long time ago I’ve had my 2nd buyer on Fiverr. And I was really happy, I’ve put hard work on it and it was the beginning my success! Many months pass by and the user suddenly messages me saying that he forgot the forum Admin account password, and that his site is getting a lot of spam accounts registered (his site looks kind of like those sketchy sites that only get fake accounts IMO). But I was really busy, working IRL and with online orders. Also today I had Eid, so really didn’t find any gap to actually fix his site. I told him that I really didn’t have time to try and get into the website even though the Admin account’s password was lost. So I asked told him “I’m really busy and I don’t have time to work on it. I don’t provide lifetime support (warranty) to the site, only 1 week.” and he got mad an said “I wasted my money and time on this, Admin account doesn’t work and site full of spam” and I was like, is this guy serious? How’s it my problem that your site gets a lot of bot spam traffic? And how’s it my problem that you changed to a wrong password and forgot it?
I got really dissapointed and just blocked the user after he started saying about how I’m bad at this while he literally gave me a 5 star review and was completely satisfied back then. Next morning I see that the order was cancelled and the buyer got his money back . You know why I’m mad? I’ve been working hard to achieve level 2 and now this cancelled order literally decreased my percentage of completed orders. I don’t know what to do, but I guess I’ll just have that decrease for no reason. Can I contact fiverr about this? Thanks for reading, have a great day!
TL;DR: long time ago I made a buyer a site and he was satisfied, he forgot password of the Admin account after changing it and blamed me for it then cancelled the order.