I recently delivered a voiceover for a buyer who goes by the name of ******** who I guess is a representative of the company “****** life” an insurance firm. Don’t know If I can have names
We had been talking and he decided to purchase my gig, keep in mind I had never worked with them before.
Today, 1 hour before delivery the buyer had finally responded to a question that I had about a script, I had already decided to move on past that part since he didn’t respond for two days. I assured him that I was nearly finished and that I would send him the file soon.
After exporting and uploading to fiverr, he responded " I have to check with my manager to see if he likes it before I accept" - that already raised a red flag in my head, why would he not have checked with his manager beforehand to see if he likes my voice?
Anyways, two minutes goes by (Keep in mind this is a Sunday afternoon) and he says “my manager has decided to decline your work, he thinks your voice is too young for our intended audience”.
At this point I was already pissed because I had spent over 5 hours on this work and was not about to let him defraud me of my work.
Fast-forward multiple minutes and he is claiming that his manager just doesn’t like my voice, and that my voice doesn’t sync up to their video. (Which is bogus, I made sure that my voice was the same as the timestamps on the script)
I told him that he could have easily listened to my 40+ examples on my gig before purchasing, OR he could have even requested a sample of his script before ordering.
He then retorts by saying he DID request a sample, at 2:46 which was 30-ish minutes before the file was to be delivered, I had said at that time that I was nearly finished and the only reason he had requested a sample was to see if I was doing it right, to which I said I had, and it would be delivered soon, he said no worries, and to take my time.
As of the time of writing this I just responded to his request to cancel with the following:
Hey, you received the work asked for, the fact that you “don’t like the voice” is something that could have been avoided had you taken 6 seconds and looked at my gig page where I have more than 40 samples of my previous work. On top of that, I believe that you’re attempting to get my work for free. The work was synced to the timestamps with a small gap in-between some of the slides. You also stated in your cancellation that “the quality was poor” whereas you stated before that you just wanted another voice, which leads me to also believe you are lying about this, or at least you are changing your story. I spent more than 5 hours working on this, perfecting it and it is no “less quality” than any other work I produce. I’m sorry that “my voice doesn’t fit” however that is no where near my fault, again there was ample opportunity for you to request a sample before ordering, OR you could have even listened to my 40+ examples on my gig, this “mix-up” is entirely your fault, as I have completed everything according to your request. - Josh
I have created multiple customer service threads, and as predicted, customer service essentially gave me a slap in the face saying that they can’t do anything, even though they agreed that they could have listened to any number of samples on my gig.
At this point I’m expecting to get a bad review, a cancellation rate of 2% and overall I’m the most stressed and angry I have ever been for quite some time.
Have you guys had things like this happen?
This happened a couple years ago when I was into writing gigs, compared to voiceover gigs, but I’m well established on fiverr, so I had just assumed this crap wouldn’t happen, but thrust right into me I guess!
Oh, and did I mention I got a TOS violations from him? Yeah it seems like he reported me too!
Mod Note: User name removed.I'm considering suing a buyer/company