I’m more referring to the company, not necessarily the individual
As I said, good luck in your attempt.
I’m really sorry to hear that, I think only Fiverr Customer support can help you right now. So please contact them with screenshots & yeah please tell them that I’m pretty sure he’s attempting to get my work for free.
He ordered this gig not his “Manager” so he’s responsible here. Maybe he made a mistake by not sending your sample voice to his manager but now he can’t request a refund or cancellation & I hope this time Fiverr will take seller’s side.
All the best
thanks for the advice, unfortunately the support won’t do anything, I contacted them twice and they said they can’t really do anything
This is very worrying. What did Fiverr say they are giving you a TOS warning for?
For “contacting people outside of fiverr” which I haven’t done
In this case, I would ask for this matter to be escalated. It is extremely disheartening to see Fiverr’s indiscriminate warning tendency continue, despite the stress sellers are already under worldwide.
Sorry this happened to you. Sadly, there is no real advice I can give, considering that you are essentially at the mercy of CS.
The first thing I’d say is to try calm down. I know it’s upsetting but it doesn’t help you to be angry when you deal with it. What you need to do is remain professional and don’t give Support any reason to cancel the order.
If you have delivered it (which I believe you have) then he can’t cancel without your consent, unless Support does it - again, don’t give them an excuse and I suggest you contact them and explain only about the order and how it went, how you delivered on time and what was agreed. Say that the client is seeking an unfair cancellation. That should keep support happy.
Now, when dealing with him, whether he is requesting cancellations or revisions, just reject cancellation with a simple statement of “The work was carried out as agreed - Josh”
Don’t get into arguing it, don’t debate it, just keep rejecting the cancellation request and move on with your day. IF they leave a negative review, hopefully it will show on your portfolio so people can hear that it is good.
Finally, you have 40+ 5* reviews - you can afford a bad one at this stage without it affecting you too much. (The buyer has no reviews on his profile which makes me think he doesn’t give reviews and might have a history of cancelling orders, given they are on the site since last year.)
Re the warning: Contact support and tell them you didn’t do that. They may or may not remove the warning but make sure to tell them you didn’t regardless. Cyaxrex’ advice above is good too if you feel like that.
Re the next step: Move on. If it takes a lot of cancel/reject ping-pong between you and the buyer, so be it. Just hit the button and forget it. Don’t let something like this get you down or affect other orders. It’s not worth worrying or staying angry about.
Hey, thanks, I’ve done most of that, support was less than helpful and literally just sent me a link to the TOS - lol
Ill do my best, thanks for the advice!
Thanks, yeah, CS has never been helpful in the past, thanks for your condolences
Support can’t do anything in these situations - the dispute is between you and the buyer. The reason for contacting them is so that they have your side of the story and don’t just cancel the order on the Buyer’s say-so.
What I can say is this type of thing does happen to everyone now and then and it’s important to just do what you need to do and move on. Use the forum to rant if you need to and then be as nice as pie to the buyer. There’s nothing that an annoying buyer hates more than dealing with a calm and rational professional. It shows them you aren’t going to be bullied and so they are more likely to give up.
Yeah, I opened two tickets, they pretty much said they can’t do anything though, which is no surprise
It’s not part of their job to force order completion so just stick to what I said above about cancellation ping-pong and do it calmly - don’t do what I did and accidentally click “Accept”
Oh no! I almost did that too
In answer to your side question (which I’m guessing was rhetorical, but I’m going to comment on anyway) from what I’ve read here on the forums you are far, far from the first to want to sue. (I’ll admit, I’m not quite sure you meant the buyer’s ‘company’ or Fiverr, however.)
I believe there have been two know suits against Fiverr in the past that actually prompted an actual change, concerning academic work and fake reviews. Both were brought forward by big names that Fiverr did not want to fight. I’m pretty (not going to bother Googling) sure Fiverr is an LLC. And I have no clue what the jurisdiction is.
TLDR: Law is complicated.
I’m not looking to sue fiverr, rather the company this guy represents
Partners Life insurance firm is apparently a common name. (That one I googled.) I’m not sure how you could without knowing which one your ‘client’ ported to represent. I’m more inclined to think they’re a reseller.
I’m sorry this happened to you!
Regarding suing someone:
An individual hired you to do the voiceover, not a company so you would sue the one who hired you.
You would need to hire a lawyer where they live not where you live.
You would need to travel to where they live if it goes to court.
It will cost you thousands of dollars. A lawyer won’t take it unless they have very good evidence of making a lot of money either from the outcome of the lawsuit or from you, in the form of fees. I mean over $10,000 and probably actual five time that much.
What I’m referring to is about U.S. lawsuits. If he is in a different country it’s even more complicated.
The company he works for has a lot more money for lawyers than you do. This means you don’t stand a chance if their lawyers get involved.
I’d follow along Eoin’s advices, not really much to add there, just wanted to point this out:
You get either a bad review OR a hit to your cancellation rate, not both. If the order gets cancelled in the end for whatever reason, they can’t leave a review. And if it doesn’t get cancelled and if you then get a bad review, you get your money and you have the option to reply to that review in a professional way that might even convince people to buy from you. A weak consolation, but better just one than both.
As for the rest, it’s not easy but if you already need to play cancellation ping pong and will end up with cancellation or bad review, the last thing you want to do is let that person cause you anger and stress on top of that, right? Pity them, laugh about it, think about it as if it was already a month or a year later, that should help.
Sorry to hear such a sorry story though, and I hope very much that support will take back that unfounded warning.
I’d tell them you didn’t contact anyone outside Fiverr and try to get the warning removed if it’s for a false reason. Or maybe you have asked that already. Maybe (in whatever the best wording is) ask to see what makes them think you did/what their proof is of you doing that is.