lilyjane Posted March 6, 2015 Share Posted March 6, 2015 hey,I am level 2 seller with a lot of steady orders. right now I have 10 in que and 4 of which need to be in within 16 hours…I am incredibly ill, migraine, vomiting , dizziness , the works… what should I do with my orders? let them go into Late mode? or cancel and apologize?.. I don’t really see myself being able to complete them on time today : /I hate this, i work hard to maintain 100% rating, and things like this always happen to try and throw me off 😕 Link to comment Share on other sites More sharing options...
exilegraphics Posted March 6, 2015 Share Posted March 6, 2015 You can use “Vacation Mode”. Have a speedy recovery! Link to comment Share on other sites More sharing options...
lilyjane Posted March 6, 2015 Author Share Posted March 6, 2015 but that will only effect the new orders wont it? will it pause the timer on my current orders? Link to comment Share on other sites More sharing options...
exilegraphics Posted March 6, 2015 Share Posted March 6, 2015 You can write your clients a message explaining the situation. I had some clients that were very understanding with my delays. Link to comment Share on other sites More sharing options...
meliara Posted March 6, 2015 Share Posted March 6, 2015 Hi - sorry to hear you are sick! 😦 I hope you feel better soon. I had this problem recently, where I lost my voice and couldn’t do any voice overs, but still had orders in my queue. I contacted my customers to explain the situation, and we mutually canceled the orders I wouldn’t be able to do. It’s tough, but I found most customers were understanding. Some were also willing to wait until I was well and could record for them. I think the only thing you can do is just be honest with people. Also, yes, you are right - going into vacation mode now won’t effect the other orders in your queue. They will still be due at the same time. Link to comment Share on other sites More sharing options...
steixeira Posted March 9, 2015 Share Posted March 9, 2015 I hope you are better now. I had a situation once and I informed my clients that I won’t be able to deliver on time. They were understanding and allowed me to close the order and deliver at a later date. Link to comment Share on other sites More sharing options...
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