I’m just done with this platform, customer service never gives any importance to sellers and just does what they want to keep the buyer happy at all costs.
A week ago, I received a 70$ order that includes a smart banner ( PHP coded to work on TeamSpeak 3 banner ) a visual identity and a set of icons.
This customer said: I want a set of subdued military icons with specific colors.
I endless nights to make this order ready within a week, I finally got the banner and everything done. The day before yesterday, I contacted him on the order page and asked him to clarify what the icons should be like. He then sent me a link:
army.mil/ranks and said nothing but describe the colors again.
I started making a similar icons to the ones on the website from scratch with the requested colors. I spent the whole night making his icons.
Once I’m done, I sent him a preview of all the icons I’ve made and waited one more day before I delivered. He did not answered that day, so I delivered the other day which is yesterday.
A few moments later, the person downloaded all the stuff and actually used the banner on his TeamSpeak server and the icons too. Then, he came back and requested a modification. He stated: " the ranks pictures are not Subdued. please see link for an example of subdued rank. " He now sends another link with some other icon designs and that wasn’t in the scope of the order anyway, he did not pay to get a huge modification like this after the order was done.
I kindly declined his modification request because I can’t re-do all the work because of his own fault which is not describing the design he wanted correctly.
He then asked to cancel the order, I did not accept that either so he immediately went to customer service and 5 hours later, the order was cancelled and he benefited from a free service because he was smart to fool Fiverr customer support and get away with it.
This is the email I received on my inbox today, I can’t even click the click here button.
I don’t even know why did they cancel an order that was already delivered and one that I spent a lot of time and effort making it accurate to what the customer needed.
This was not the first time to get this, I’ve opened disputes before and they all got judged for the customer’s sake.
I mean I’ve never won a dispute. I’ve been on Fiverr since 2017 and every time a customer has entered an argument with me, I’m always the one who get punished for it. There are times where the support sided with me but still cancelled the order after I delivered it and my points are reduced because of an order cancellation that was caused by a naughty customer.
I’m just done with all this, wasting my time to get dumped in the end and the customer gets my work for free.
Imagine how much time and effort I spent on this order making the design look as beautiful as possible, but still the customer gets it for FREE!
That was just my honest experience as a seller on fiverr
Thanks for reading.
I’m sorry I couldn’t link all the screenshots and details because I’m only limited to two links per post.
Edit: Usernames edited out of the screenshots.