I’m on fiverr since 2017 - but this year I started working as a saller
Everything was perfect until 23 days ago.
(Nov 04, 19) I Withdraw a small amount of money into my bank acc
After 7 business days I contacted my bank to ask about my fiverr payment.
And they told me that I do not have any payment from fiverr on my account
Also that there is no waiting for payment status from fiverr for me.
So next day I went to my bank to get more informations.
And they told me in person that looking deep in to the banks system
(fiverr did not make any payments) They suggested me to contact the fiverr support
So I did and i wrote a ticket, As they told me at the bank I just need the number of transaction
I kindly asked the person who answered me on my ticket that I only need from them a number of transaction so I can show it to my bank as proof and they will look it deeply
Because when I go to the earnings section on the fiverr I can’t see the transaction only this text: Withdrawal Completed Successfully Nov 04, 19
But unfortunately after 8 days fiverr support didn’t answer me specifically
Only this: I can assure you that you will be notified as soon as there is any news regarding this matter.
8 days for one proof that they payed the money, just a transaction number
They have all my informations, that should last a maximum of 24 hours
And now is the eighth day and I am still waiting for an answer from fiverr support
Has anyone had this problem before?