I'm worried


#1

Hi experienced sellers of Fiverr! Need some help. I just realized I have about 10 orders expiring on Decenber 31 and January 1! People who made these orders have not responded for 24 hours now, and I’m afraid they might be offline or worst, on vacation, or they will be leaving soon. (Who stays online on New Year’s Eve?) What should I do if they don’t come back before their orders expire?

Thanks!


#2

Reply to @oldbittygrandma: The reeeeally short version that I used so far was something like ‘‘I’m closing the order because it will expire, please contact me when you’re back online and we’ll continue working on the order’’. Worked so far, but that doesn’t mean it’s perfect :slight_smile:


#3

Well, I agree with OBG and post - if they do not respond, I have closed the gig and told them they had “credit” when they do return. As long as they understand you HAD to close the gig or get dinged but still want to give them stellar service, it is never an issue.


#4

Reply to @lparziale: That’s what I do. And then I start praying they will understand I’m willing to continue working on the order even if I closed it :slight_smile:


#5

OBG - awesome cross-reference…


#6

Reply to @oldbittygrandma: Hi oldbittygrandma, I was hoping you would reply to this post, thanks for the link :slight_smile:

What do you mean with ‘I make real sure the buyer knows he has credit for what he ordered.’?



Many times I was late on delivering orders just for that reason, I waited until the last minute hoping they would reply. I think that has affected me, maybe by reducing my chances of reaching level 3…



Irrelevant:I read somewhere that a seller was asking buyers who disappeared and left their orders for a long time to order a second gig, in order to get their orders re-opened. Not sure if that’s the right thing to do though. :confused:


#7

Thanks for your help everyone, I think I will wait a few more hours and then close the orders that don’t respond in time. Hope all will be ok :slight_smile:


#8

Happens to me some–I personally don’t ever cancel in this case, just deliver and tell them when they make their choice to let me know.


#9

Reply to @oldbittygrandma: Wow, I will keep a copy of this one. Thanks :slight_smile:


#10

Reply to @oldbittygrandma: Amazing - as always, you share with others exactly what make YOU so successful. Thanks Jo!


#11

Once again OBG has come up with a gem!