Image resolution issues

[imahiyer1]

I ordered illustrations for a childrens book. The artist did the work and sent the files. The resolution for all the files were reduced to 72 dpi far below print quality.
How do I get the 300dpi files? How can artists sell art on fiverr if they can’t provide printable artwork files through the website?

[thecreativeguys]

Politely send a message to your designer requesting those specific files.

Best of luck.

[imahiyer1]

Politely send a message to your designer requesting those specific files.

Best of luck.

I did, every file sent through Fiverr gets reduced to 72 dpi, and it violates the TOS to try and get them in a way they don’t get degraded.

[thecreativeguys]

I did, every file sent through Fiverr gets reduced to 72 dpi, and it violates the TOS to try and get them in a way they don’t get degraded.

You can request your files be sent via Dropbox. That is permitted by Fiverr.

[Guest offlinehelpers]

I did, every file sent through Fiverr gets reduced to 72 dpi, and it violates the TOS to try and get them in a way they don’t get degraded.

Sounds a bit odd - why don’t you ask your seller to send them in a zip file? 🙂

[idostuff74]

I did, every file sent through Fiverr gets reduced to 72 dpi, and it violates the TOS to try and get them in a way they don’t get degraded.

every file sent through Fiverr gets reduced to 72 dpi

I just re-downloaded and opened a .png I bought the other day. 600dpi.

What’s the effective resolution in pixels?

[emblaester]

I would also get back to the seller and ask to have them re-send the pictures. When I was a new illustrator I sometimes made the mistake of scanning my images in the pre-set settings on the scanner(which is 72dpi). I am very happy that someone pointed it out, because if they hadn’t, it’s likely that I still wouldn’t have corrected that error. Thanks to the feedback of our buyers, we can all do a better job next time. Besides, if you were promised a 300 dpi image, you should also get one. The illustrator shouldn’t have a problem with that.

[imahiyer1]

Sounds a bit odd - why don’t you ask your seller to send them in a zip file? 🙂

Zipping jpgs doesn’t work very well. Works great for documents but not so much on images. Or do you mean as a way to avoid the images being reduced to 72 dpi, the internet default?

[Guest offlinehelpers]

Zipping jpgs doesn’t work very well. Works great for documents but not so much on images. Or do you mean as a way to avoid the images being reduced to 72 dpi, the internet default?

Would it not preserve the initial resolution?

[imahiyer1]

Would it not preserve the initial resolution?

Maybe it would. 🙂

[imahiyer1]

sorry wrong forum 🙂

[fidan06]

It is impossible fiverr to reduce the dpi. Seller is not saving it in 300dpi.
Adobe photoshop and illustrator have one issue that if we save jpg or png files from SAVE FOR WEB it will save in 72dpi in sRgb color too. I would recommend to ask him for PDF file so quality will be much better than jpg file of 300dpi.

[gig_freak]

Request your seller to give you the file in PDF. If it’s extra $5 pay him that amount as you will get a vector file which you can use for everything.

[spafon]

I would also get back to the seller and ask to have them re-send the pictures. When I was a new illustrator I sometimes made the mistake of scanning my images in the pre-set settings on the scanner(which is 72dpi). I am very happy that someone pointed it out, because if they hadn’t, it’s likely that I still wouldn’t have corrected that error. Thanks to the feedback of our buyers, we can all do a better job next time. Besides, if you were promised a 300 dpi image, you should also get one. The illustrator shouldn’t have a problem with that.

I’m working with imahiyer1 trying to get a book together. The images she was given are only 72 dpi, not the print quality that was ordered. The artist has done everything possible to avoid providing the contracted work. He claims the files are 300 dpi, but refuses to send them through dropbox or to even zip them to keep the original resolution.

He’s tried every possible excuse and patronizing BS to saying the client is to blame. His latest today is the problem is with the zoom function of the browser or the resolution of the monitor. Just pure BS.

I believe he never provides any 300dpi images because he has insufficient ram and it causes his computer to freeze and is defrauding noobs who don’t know the images he is sell as print quality are not.

Do any of the staff of fiverr ever read these forums? I’d sure like to talk to someone about this guy without playing email tag.

Seems now the guy has reported imahiyer1 for being unprofessional, trying to play the injured party rather than deliver the work he’s been paid for.

[spafon]

I would also get back to the seller and ask to have them re-send the pictures. When I was a new illustrator I sometimes made the mistake of scanning my images in the pre-set settings on the scanner(which is 72dpi). I am very happy that someone pointed it out, because if they hadn’t, it’s likely that I still wouldn’t have corrected that error. Thanks to the feedback of our buyers, we can all do a better job next time. Besides, if you were promised a 300 dpi image, you should also get one. The illustrator shouldn’t have a problem with that.

Art was all digital.

[spafon]

It is impossible fiverr to reduce the dpi. Seller is not saving it in 300dpi.

Adobe photoshop and illustrator have one issue that if we save jpg or png files from SAVE FOR WEB it will save in 72dpi in sRgb color too. I would recommend to ask him for PDF file so quality will be much better than jpg file of 300dpi.

Images online are automatically reduced to 72 dpi, otherwise it would take forever for pages to load. I don’t need a pdf I need jpgs to layout a book.

[Guest offlinehelpers]

I’m working with imahiyer1 trying to get a book together. The images she was given are only 72 dpi, not the print quality that was ordered. The artist has done everything possible to avoid providing the contracted work. He claims the files are 300 dpi, but refuses to send them through dropbox or to even zip them to keep the original resolution.

He’s tried every possible excuse and patronizing BS to saying the client is to blame. His latest today is the problem is with the zoom function of the browser or the resolution of the monitor. Just pure BS.

I believe he never provides any 300dpi images because he has insufficient ram and it causes his computer to freeze and is defrauding noobs who don’t know the images he is sell as print quality are not.

Do any of the staff of fiverr ever read these forums? I’d sure like to talk to someone about this guy without playing email tag.

Seems now the guy has reported imahiyer1 for being unprofessional, trying to play the injured party rather than deliver the work he’s been paid for.

I’m afraid all you can do is to contact CS:

One marketplace, millions of professional services. Browse. Buy. Done.

Fiverr staff don’t generally read the forum, so it’s the best way to get in touch with them - good luck!

[spafon]

I’m afraid all you can do is to contact CS:

Fiverr.com

Fiverr Help and Education Center

One marketplace, millions of professional services. Browse. Buy. Done.

Fiverr staff don’t generally read the forum, so it’s the best way to get in touch with them - good luck!

Thanks, 🙂 I refrained from naming the seller, as I feel it’s unprofessional to do so. I hope if anyone else has issues they don’t turn it into a personal attack on a seller and try to get it resolved with fiverr.

[Guest offlinehelpers]

Thanks, 🙂 I refrained from naming the seller, as I feel it’s unprofessional to do so. I hope if anyone else has issues they don’t turn it into a personal attack on a seller and try to get it resolved with fiverr.

No problem, and thank you - calling out buyers/sellers is against forum rules, so any posts that get spotted doing that are edited ASAP by moderators, so that we don’t get into an attack situation - keeps it all nice and jolly on here!

I’m sure CS will helpy ou sort things out! 🙂

[misscrystal]

Zipping jpgs doesn’t work very well. Works great for documents but not so much on images. Or do you mean as a way to avoid the images being reduced to 72 dpi, the internet default?

Zipping jpgs doesn’t work very well. Works great for documents but not so much on images. Or do you mean as a way to avoid the images being reduced to 72 dpi, the internet default?

The designer I use always sends his art in a zip file and they have high resolution.

Or dropbox will work too.

[idostuff74]

I’m working with imahiyer1 trying to get a book together. The images she was given are only 72 dpi, not the print quality that was ordered. The artist has done everything possible to avoid providing the contracted work. He claims the files are 300 dpi, but refuses to send them through dropbox or to even zip them to keep the original resolution.

He’s tried every possible excuse and patronizing BS to saying the client is to blame. His latest today is the problem is with the zoom function of the browser or the resolution of the monitor. Just pure BS.

I believe he never provides any 300dpi images because he has insufficient ram and it causes his computer to freeze and is defrauding noobs who don’t know the images he is sell as print quality are not.

Do any of the staff of fiverr ever read these forums? I’d sure like to talk to someone about this guy without playing email tag.

Seems now the guy has reported imahiyer1 for being unprofessional, trying to play the injured party rather than deliver the work he’s been paid for.

@spafon can I please ask again, what is the actual size in pixels? The dpi just tells a printer (or screen) how densely to put the dots/pixels. XXX dpi per se does not refer to the actual resolution.

I believe he never provides any 300dpi images because he has insufficient ram

Here’s the thing. A statement like this makes me absolutely think the problem is with you. Here’s a poster (and more images in the background) open in Photoshop, DIN A3, 300 dpi. Take note of the RAM usage:

This is 2017. EVERYONE has a computer capable of handling this.

---

The only reason I can think of why the seller truly might be to blame here is because the images aren’t his but nicked off the web - and thus won’t ever be in printable resolutions (Which is unfortunately quite possible)

[jonbaas]

@spafon can I please ask again, what is the actual size in pixels? The dpi just tells a printer (or screen) how densely to put the dots/pixels. XXX dpi per se does not refer to the actual resolution.

I believe he never provides any 300dpi images because he has insufficient ram

Here’s the thing. A statement like this makes me absolutely think the problem is with you. Here’s a poster (and more images in the background) open in Photoshop, DIN A3, 300 dpi. Take note of the RAM usage:

fiverr_reso.jpg1461×761 541 KB

This is 2017. EVERYONE has a computer capable of handling this.

---

The only reason I can think of why the seller truly might be to blame here is because the images aren’t his but nicked off the web - and thus won’t ever be in printable resolutions (Which is unfortunately quite possible)

The only reason I can think of why the seller truly might be to blame here is because the images aren’t his but nicked off the web - and thus won’t ever be in printable resolutions (Which is unfortunately quite possible)

I agree. I strongly suspect this to be the reason why that seller refuses to provide high resolution imagery.

[spafon]

@spafon can I please ask again, what is the actual size in pixels? The dpi just tells a printer (or screen) how densely to put the dots/pixels. XXX dpi per se does not refer to the actual resolution.

I believe he never provides any 300dpi images because he has insufficient ram

Here’s the thing. A statement like this makes me absolutely think the problem is with you. Here’s a poster (and more images in the background) open in Photoshop, DIN A3, 300 dpi. Take note of the RAM usage:

fiverr_reso.jpg1461×761 541 KB

This is 2017. EVERYONE has a computer capable of handling this.

---

The only reason I can think of why the seller truly might be to blame here is because the images aren’t his but nicked off the web - and thus won’t ever be in printable resolutions (Which is unfortunately quite possible)

This is 2017 but millions of people around the world are using recycled computers without graphics cards. Many of these computers are set up to run the internet and that’s about it. actually I have 16 gigs of ram and frequently get lag when formatting illustrated books. If a recycled computer with 512 megs of ram is being used the computer may freeze up just trying to open a 300dpi file of 50-60 megs. The software to create 300dpi images may require more ram to run than a computer has. Therefore your SS is meaningless. All it proves is you have enough ram to run photoshop and process 300dpi images, doesn’t mean the seller can. Sadly I think you may be right about the source of the images. This seller is in the country where the most recycled computers are sold. Keep in mind all the old tech that is around, still working and still being used in places like Asia.