I know I’m flogging a dead horse with this one…
But how can any freelance service honestly stand by a policy that says “Yeah, this isn’t your fault, we can clearly see it’s not your fault, but you must still suffer the consequences as if it were your fault.”???
And for the record, whilst I’m angry with the buyer, he is also only human. People make mistakes. We now have to watch our order completion rate slip through no fault of our own. (and the inevitable drop in orders that we know from experience comes with it).
(for clarity, when the seller says he’s sent double, he sent us the same $10 order 2 weeks ago, already delivered and completed. We’ve had 3 orders from him in a year (this one would be order 4), totalling about $20. He’ll be getting blocked as soon as this cancellation goes through. At this rate, he’s costing us more than he’s making us.)
This has to be fixed. I know Fiverr’s wording around this has changed recently, implying a change might be coming… But how long do sellers get unfairly punished before something gives?!