I have a question:
The customers (buyers) rate sellers based on:
- Communication With Seller
- Service as Described
- Buy Again or Recommend
If a seller fail to deliver on time their “On-time Delivery” percentage decreases, impacting their level. However, there is no such thing as the “Delivered on time” option for the buyers to rate on.
I delivered the order late, the customer accepted it explicitly marking the order as completed and rated me 5 stars in all the three categories above.
When the customer is fully satisfied with the late delivery and absolutely doesn’t have any complaints, why my “on-time Delivery” percentage get affected and in turn my level?
Customers (buyers) should be given a chance to rate on “On-time Delivery” and the “On-time Delivery” percentage in the seller analytics should be calculated based on that rating and not on the actual promised vs. delivered time.
Any thoughts or am I missing to understand the system?