This is the first time I’ve encountered an exceptionally nasty client. Usually if there are differences, I can always cancel the order, offer a refund, or redirect the client elsewhere. I have someone who came straight into my messages without looking or bothering to read the description and demanding that they should get my service done for a mere $5 even though what they requested was for a $15 package.
Seeing as they were my first customer I said that this time id give them the discount because they were providing me with everything they already wanted… and it was Christmas season. So they submit the order, and I figure it’s just that they don’t speak english that well? BuT NO.
They asked a million questions which is fine if they are new to the process, and I wanted to be here to clarify everything for them, but it was as if they were patronizing me. Every single day, literally, I’d get a message asking for an update. I have other clients as well but I didn’t tell them that, just that i’d try and get it done ASAP.
Then he says how he would like it done THAT NIGHT. At this point i just didn’t respond. Every day the client is on my case and makes a comment like that… perhaps he is excited and eager to get it done but my goodness! If he doesn’t trust my work then why not cancel and go elsewhere? Then when I am sleeping, he says he wants it done today. SO i put everything aside and get his gig done first. It is completed and submitted and he wont even accept it-- he insists that it will take time for him to review my work. I gave it to him 3 days early. I had 7 days to complete and he is complaining. Can I give a negative review? And will it be public? I don’t want him to come back and ruin my business, but he is making me stressed out.