Before I start, if any graphics artist had an order cancelled by a buyer called 'pram***’ (blocked out some letters for privacy) then please get in touch with me.**
A buyer named ‘pram****’ ordered from me recently. The order was $305. When he sent me some graphics with a Fiverr watermark for the video, I was suspicious that he had ordered them from a seller, downloaded the watermarked file and cancelled the order and then sent them to me to use in the video.
To check that he was legitimate, I simply asked him to share a screenshot of the order page with the graphics artist that designed him the graphics. I asked for a screenshot of the order page, and he provided a screenshot of an order page. After this, I thought it was fine, but then I saw that the order was placed August 05, yet he sent me the graphics on August 04.
When I asked for a screenshot of the graphics delivery, he refused and cancelled the order because it was delivered late. I’m now $25 out of pocket and left with a 1 star review on my page.
I’ve contacted Fiverr support. I spent $25 on buying a voiceover for this order. What can I expect from support? Can they reimburse my $25 or $305? Does anyone have any advice? This is very frustrating.