Hi guys, after the rank update I noticed an important worsening of the position of my GIG in the search result. Did you notice the same for yours?
I explain better: searching for the keywords “Microsoft Excel”, till mid February I appeared as first result and this allowed me to gather more than 50 orders in one month, with 100% positive feedbacks and no cancellations. Important performances for a new seller (I joined this marketplace in Dec 2018).
After the evaluation period, occurred on February 15, 2019, my GIG disappeared from the first page and now it’s the last result of this keyword (from page 1 tp page 13). I’m also behind IDLE GIGs without orders… is it a bug?
All my KPIs are good, no negative feedbacks, no cancellations, important average revenue per GIG. How does the search engine work?
Is there a way to contact the support center? I tried to open two tickets but the system reported me to the home page.
Thank you for your feebacks!