Hi There, I am struggling for next ranking seller. Problem is whenever I close to it someone push me in trouble. For example:
My order completion rate and deliver on time rate was just 2-3 points away from 90%. One buyer place order at my night time (around 2 to 4 AM) without discussion, and he asked for complete order in next 2 hour even I was offline. In the next hour he canceled order may be because I haven’t replied.
One order I completed on time (convert JPG file to HTML) everything was good. He asked me to add original text in page insted of dmmy text. I agreed for that. I was waiting for around 1-2 days for that he not send text. And order marked as ## LATE ##. Even he not responded for 1 day.
Now what’s my fault in that? And when I force someone for complete order, they get irriteted and left bad feedback.
Where I am wrong here?
Can anyone suggest me, what should I do for that?