Fiverr Forum

In need of some advice regarding Seller cancellations


#1

I’m a seller here on Fiverr that offers an editing service for $5. How my service works is I’ll edit a video for that low price up to 10 minutes, compile it to a 720p HD quality, and have it delivered in 2 days. Now, I have a buyer who has been sitting on his order for 4 days without giving me the required materials to do the job. Today, he starts the clock with a note stating that he’ll give me the material over the weekend. I only have 2 days. The time remaining is 1 day and 19 hours left.



What is the best method to handle this particular situation without receiving negative feedback or rating?



Thanks in advance.


#2

First of all you should write your buyer telling him/her exactly what you told us and stating that intructions/material must be given when the order is placed, not later!



If you don’t have luck with this, unfortunately everything you could do can have a bad end for you:


  • You could deliver an empty order to stop the countdown, but not only this is against Fiverr TOS, but your buyer could leave a negative feedback

  • You could contact Customer Support, but they probably answer that you must communicate with your buyer

  • If your time is running out and your buyer doens't answer, you can contact Customer Support asking to cancel the order, but cancellations always count against the seller

  • If your time is running out and your buyer doens't answer, you could request a mutual cancellation: if buyer accepts it funds are returned to him/her and your cancellations tally raises; if buyer refuses cancellation then you can watch previous points...


#3

Request a mutual cancellation, at least it stops the clock.

If your buyer gets back to you with the material 2 days later he or she can simply decline the cancellation and send you the material and you still have time to do the job and deliver.

This worked for me a few times already without having my cancellations tally raised or having risked late delivery.



I think it is the best or even only chance to get out of this unharmed…



Good luck:-)

Maureen