Hi, I have an open support ticket about this, but it is an urgent request, so if someone from the technical team sees this, please please please look into this.
I have a buyer that has ordered from me before, they sent me a message today and when I hover over the ‘inbox’ heading I can see the first few words as a preview, but when I open the conversation there is NOTHING there.
I am convinced they can’t see my messages I send to them as well, as there has been no further responses despite this being a RUSH project needing to be done. We essentially can’t see or read any messages being sent to each other.
there is a current thread also complaining of this issue: