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Incomplete order, Showing late

rihat76

By rihat76
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rihat76 Rookie

rihat76

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I received an order from a buyer with incomplete requirements.
We already extend the delivery time for One week.
But he is still not able to send me the complete requirements.
I send him the dispute again to extend the delivery time again, But he is not responding and the order is now showing late.
What should I do?

Thank you!

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fonthaunt Proficient

fonthaunt

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If the order has already run late, you have waited too long. The buyer can cancel and leave you an automated negative review if it goes past a certain point. You could contact CS and ask them to cancel it for you if the buyer doesn’t respond. A cancellation will affect your stats, but not as badly as a negative for non-delivery.

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rihat76 Rookie

rihat76

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If the order has already run late, you have waited too long. The buyer can cancel and leave you an automated negative review if it goes past a certain point. You could contact CS and ask them to cancel it for you if the buyer doesn’t respond. A cancellation will affect your stats, but not as badly as a negative for non-delivery.

Thank you for your reply.

I already contacted CS and waiting for their reply.

Can CS extend the delivery time?

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rihat76 Rookie

rihat76

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No only an extension request can extend the delivery time.

You’ll have to eat the hit for this based on the way things are set up.

What is the best solution?

I only have 2 negative reviews on my account and my order completion rate is already 89%

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jenny_fiver Rookie

jenny_fiver

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What is the best solution?

I only have 2 negative reviews on my account and my order completion rate is already 89%

IMHO, I don’t think this is an issue. Since it is showing INCOMPLETE. I doubt it would affect you. I have over 10 orders that are INCOMPLETE. Just don’t START the order until the buyer is ready to get started, then he/she should do the needful.

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rihat76 Rookie

rihat76

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IMHO, I don’t think this is an issue. Since it is showing INCOMPLETE. I doubt it would affect you. I have over 10 orders that are INCOMPLETE. Just don’t START the order until the buyer is ready to get started, then he/she should do the needful.

But he started the order with incomplete requirements.

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rihat76 Rookie

rihat76

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If the order has already run late, you have waited too long. The buyer can cancel and leave you an automated negative review if it goes past a certain point. You could contact CS and ask them to cancel it for you if the buyer doesn’t respond. A cancellation will affect your stats, but not as badly as a negative for non-delivery.

If CS does not reply me within next 8 hours.

It will be canceled automatically.

What should I do?

Thank you!

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jenny_fiver Rookie

jenny_fiver

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Oh, it is a large one! What’s the buyer’s last seen? I am afraid, I don’t know what you could do. And from my experience, I think the worth of the order you cancel would determine the level of work you’d need to achieve your 90%+ back. The last time this happened to me, it was a small order of $15, I just delivered and wrote: “Please contact me with the necessary details for this order at any time & I’d be happy to finish up the project”. And the buyer got in touch with me a week later and we finished the project happily. But hey common, this is way higher and I would not recommend that. I doubt CS can help you now because it is an automated system. If CS cancels this, it would affect you tremendously, The best you can do is to hope the buyer responds to you soon.

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jonbaas Grand Master

jonbaas

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I received an order from a buyer with incomplete requirements.

We already extend the delivery time for One week.

But he is still not able to send me the complete requirements.

I send him the dispute again to extend the delivery time again, But he is not responding and the order is now showing late.

What should I do?

Thank you!

What should I do?

Please do not invite me to join your forum topics. I will choose to participate in topics that interest me. I do not need invitations to basic “help me” threads. Thank you.

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rihat76 Rookie

rihat76

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What should I do?

Please do not invite me to join your forum topics. I will choose to participate in topics that interest me. I do not need invitations to basic “help me” threads. Thank you.

I am sorry for that.

I invited you because you are a regular member of the community and I thought your comment would help me

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rihat76 Rookie

rihat76

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Oh, it is a large one! What’s the buyer’s last seen? I am afraid, I don’t know what you could do. And from my experience, I think the worth of the order you cancel would determine the level of work you’d need to achieve your 90%+ back. The last time this happened to me, it was a small order of $15, I just delivered and wrote: “Please contact me with the necessary details for this order at any time & I’d be happy to finish up the project”. And the buyer got in touch with me a week later and we finished the project happily. But hey common, this is way higher and I would not recommend that. I doubt CS can help you now because it is an automated system. If CS cancels this, it would affect you tremendously, The best you can do is to hope the buyer responds to you soon.

of course, I cannot deliver incomplete work because it is against Fiverr TOS

But hey common, this is way higher and I would not recommend that.

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alotfy Newbie

alotfy

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Then what are the benefits of this feature if it still affect Delivered on Time rate

actually nothing, the best way to use this feature is to send time extension request and then deliver the order with note that u’re waiting the client reply, after that your client can login anytime and extend the time of the order

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fonthaunt Proficient

fonthaunt

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unfortunately even if u extend the delivery time it will affect your Delivered on Time rate negatively

even if u extend the delivery time it will affect your Delivered on Time rate negatively

This is not true.

the best way to use this feature is to send time extension request and then deliver the order with note that u’re waiting the client reply

This would be a ToS violation and should not be done. Bad advice.

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