Incomplete Order. What to do?


#1

Someone bought a basic gig from my profile and never gave the requirements so it is an incomplete order (the timer never started)
Then she bought the same gig but adding some extras.
Now I can see her two orders in my “Active Orders”, one in progress and one incomplete.

So, should I leave that incomplete order like that? It closes itselfs? Should I contact support?

Thanks.


#2

I have the same question.


#3

ORDER STATUS

Incomplete

When an order is marked as Incomplete, the buyer is still required to submit the requested information for the seller to complete the order. The order status can not be adjusted until the buyer replies to the seller’s instructions.

Note: As sellers, you can leave this section blank if you do not require any further information.

A buyer will see a large orange ribbon indicating a reply to the instructions is required to start the order.

A seller will see an option to “Nudge” your buyer to notify them to reply to the instructions. After a week has passed from the original order creation, a seller can cancel the order without any harm to their cancellation ratio or ratings.