Our profile states that we are from Kiribati but instead are from Canada. We cannot change this even after we go into the account settings – this option cannot be found in any of the settings on the account. Any assistance would greatly be appreciated. Please change the location from Kiribati to Canada.
- Forum is not a Customer Support replacement, so we can only provide some answer here, but cannot change your profile
- This question has been answered several times in this forum: please, before posting a question, use the search feature :)
To answer your question: this could happen for several reasons (eg the use of some proxy) and you need to open a ticket with Customer Support and ask them to change your location.