Hi, I don’t have this issue too often but when it does occur it puts you in an awkward situation with the buyer.
Buyers are able to place an order for the basic word count, even if their script it over 1000 words for example. This leaves me in a situation where they’ve bought 25 words…not 1000.
I use the resolution centre to either add on the extra words needed or explain the buyer can mutually cancel order (which they then usually do)
Does this then affect my ratings as I have a cancelled order through no fault of my own? Can’t Fiverr add something to the order process like an extra pop up…Are you sure you want to purchase 25 words?..something!
Anyone else experience this? How do you deal with it?