About one month ago Fiverr restricted my LEVEL 2 badge
because of my Order Completion rate which was 70%.
At the date of 15 february 2018
I also lost my Level 1 badge because of the same stats.
ALL my stats are ABOVE 90%, only my Order Completion stats are 70%.
I do not find it FAIR that a sellers will loose his badge and rank
just because in a realistic marketplace some cancellations are simply unavoidable.
YES, do reflect them in a seller`s stats, but why restrict his LEVEL?
I always deliver Quality Work, my revisions are excelent! I have ongoing and
very happy clinets.
Then, Fiverr system comes and restricts my Badge. Not only that it restricts my badge,
BUT now I appear in their system as a NEW SELLER - which is TOTALLY MISSLEADING
for the clients because I am NOT a new seller. I work here for the past 5 years,
I am experienced and very competent in my domain - however - my STATUS is NEW SELLER
which is a completely false display.
It feels like a very harsh punishment for a good and dedicated seller
to have his Badge restricted and a false status
displayed by Fiverr, considering that I am active here for 5 years and my
clients are 99% happy.
Even MUTUAL cancellations will contribute to Rank restrictions, which is
extremely unfair - why? because they are MUTUAL. Clients don
t complain, I as a seller dont complain, we go on and we are happy that we took a civilised and fair
But even so, I as a 5 years experienced seller, lose my rank even if the cancellations were not my fault,
and I am left with a fake display that says I am a “new seller”.
This is very bad for a seller`s business, as well as for Fiverr because in this way,
you provoke the seller to consider migrating to another freelancing websites with more fair play policies.
Quality buyers will choose the best sellers, not a “newbie”. It is profoundly wrong and false
that I appear in the “newbie” category considering that I am not a newbie.
Dear fiverr team, please update your system, this is profoundly unaquitable and demotiovating.
With such a high level of sensitivity and focus exclusevely on what is “wrong”, even if that "wrong"
does not negatively impact the seller, nor the buyer, you are turning your own policy agains it`s own scope.
It is just not realistic to leave a good seller (sorry for lack of modesty, but I am a good seller) with no rank at all and with
a false advertising, just because of a ONE low stats, even if ALL OTHER stats are excellent and clients are HAPPY (see the reviews).
I suggest you to upload your system because this is toxic for all of us - sellers that seem to be ignored for all their performances and only be evaluated for their downside even this is insignificant, you as website and clients who are missleaded that I am “new seller” with no experience, and provoke them to not buy.
Thank you for reading and please consider updating this.