Fiverr Forum

Information on procedure


#1

hello fiverr community iam new freelancer here and i would like to know how’s it going and what is the procedure when for example i delivred the work and i made many revisions for the client and he is always not satisfied and he does not want to release the payment and I do not want to cancel the order can someone tell me what is the procedure in this case and how’s it going thanks


#2

Fiverr want you and your buyer to work it out. I suggest offering revisions to get it right and work with them. If you are new to Fiverr then a cancellation can feel quite damaging early on.


#3

If that fails then you can go to Customer Support, but they will advise either sort it out, cancel or part refund.


#4

If you type “buyer wants to cancel” in the search bar above you will find lots of posts on the subject.


#5

what do you mean by part refund can you explain me this?

and also if i go to the support i must choose between cancelation and part refund my question is in this case if i choose cancelation the client can make a review on my service ?? and if i choose part refund the client can also make a review on my service?? thanks


#6

They have suggested part refund in the past. the buyer orders another smaller gig from you, and then you cancel the existing one. It’s clunky but serves a purpose.