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Information Required, But Order Started

Hi Guys, Eid Mubarak to All My Muslims Brothers/Sisters.

I am facing issue. Buyer Paid for the order but the requirements are not met. I need Product 3D Model file and he had sent me the png image. Now the clock is ticking. I don’t have 3D Model just Image.

Now, What to do? I have asked him to send me the 3D Model file but no reply because of Timezone issue. But the Order time has been started.