I was recently hit with what I believe was a targeted negative review.
Here’s how the order went. It was for a gig where I brainstorm taglines:
Client left very vague instructions. I wasn’t even completely sure if he wants English taglines.
I sent a few simple questions to the seller to help sort out the instructions.
Client never responded. Because the deadline was closing I did the best I could according to instructions and delivered the work.
In my delivery I stated that I did the work even though I didn’t have clear instructions and that in case the delivery wasn’t what he wanted, he can message me and we’ll sort it out.
Client immediately left a negative review stating “Unacceptable Experience”.
I contact the client if he could explain what I did wrong. I made sure I asked very politely. He never responded.
I could tell he was online during that time. So he surely got all my messages.
He never responded to any of my messages but left a negative review immediately. He also bought the smallest package I have which isn’t all that common for this gig.
What pisses me off is that this gig really started to get traction. I was receiving a lot of orders (more than usual) and my clients were very happy on average. I’m especially proud of my client managing skills and even when I’m not able to give them exactly what they want in terms of suggestions, they leave satisfied as they know I did all I could to help them.
I contacted customer support but they responded with the usual “we take client reviews very seriously”. They don’t even want to listed to my arguments that this was all done intentionally.
So if I understand this correctly, I could go to all my competitors, buy the cheapest packages and leave negative reviews. This is beyond wrong seeing how important reviews are for our businesses.
This platform is really starting to piss me off. I’ve been here for almost 2 years, I have close to a 1,000 reviews of which 2 negative. I never had a featured gig in that time and all my impressions are falling. And now this. The part that pisses me off the most is that customer support doesn’t even want to look in to this.
Has anyone had a similar experience?