So, I’m currently struggling with a “bad customer” as they have requested something and upon delivery decided that this isn’t what they were asking for. After providing new specifications on the included revision (which didn’t make a whole lot of sense) these were completed and the response I received was summarized as the following;
In broken English with terrible spelling and grammar to explain that my work didn’t make sense and sentence structure was poor and they had again changed their mind about what they wanted so won’t accept delivery until the new instructions are updated.
This customer is requesting more work than was ordered and seems to be lining up to try and refuse the order while keeping the deliveries of the previously requested work.
My question is this. Is it better to just cancel this order and cut my losses and move on (which is a shame as this has been a previously good customer with repeat business) or deliver again and go through the process of them trying to get free work and most likely leaving a bad review out of spite?