I do not understand what is happening to my response rate.
Fiverr says “the response rate calculates a percentage of responses within 24 hours from all initial messages within the past 30 days”. That is not happening. I have answered all but 2 initial messages within 24 hours in the past 30 days and my response rate should be around 98%, but it is down to 74% and I know that is not right.
Even when I have unanswered messages within a few hours, my response rate down down and then when I answer the message, my response rate may go down.
Worse, if I try to answer a message that has been reported by other sellers, the response rate only goes up when I answer the message even though it was reported. I have to “unreport” the message and then answer it with “nospam” and then report it again so my response rate does not get worse.
is this happening to other sellers?