Today I woke up to roughly 60 USD being forcefully taken out of my balance.
Long story short: a client bought a gig, received their delivery, let the order be automatically completed, and then asked for a revision later. I was happy to comply, but told them that it would have had to wait until i cleared my schedule. Note: I am a professional writer and usually deal with 6-10 clients/week. 10 days pass, guy gets impatient, leaves a 1* review and requests a refund.
Now: leaving a 1* review on a job that you yourself let autocomplete - no matter the reason - should be considered an abuse of the Fiverr review system. That, at least, according to the ToS. We discussed that with CS and - apparently - the ToS is as valuable as toilet paper when buyers are involved.
I don’t really care for the review either way, since I’m still receiving plenty of orders and inquiries. It’s no secret that Fiverr’s impartiality lies with the buyers rather than the sellers and that such an approach will damage the company in the long run. After all, why would professionals continue to pay a toll if that doesn’t guarantee them some sort of protection?
That said: should I contest the fact that this refund is a blatant breach of the ToS -the document states that no refunds will be issued on grounds of personal taste- or just accept the abuse and let it slide? It’s not even for the money… 60 -20%-33% in taxes turns into little more than 30 bucks.
My trust in the platform is irremediably damaged either way, but would going through the hassle of opening a ticket and having to deal with automated responses even be worth it?