Fiverr Forum

Is everybody on the support team dead?


#1

I posted a support ticket almost 4 days ago and I haven’t heard from anybody! Is this normal? Usually they respond within hours… I am a 2 level seller.



Is there something wrong with the fiverr support system or I am being ignored … again!


#2

Same here. I haven’t heard anything back and i’m usually answered right away with excellent customer service. Actually, I sent in 2 tickets because the first ticket said it was either solved or deleted. It sure wasn’t solved so they must have deleted it. I sent another one yesterday, and no response yet. I have no idea what is going on :-/


#3

The email confirmation on the support ticket did say that they were experiencing a high volume of requests, but still… that doesn’t explain them just deleting my support ticket


#4

Seems like they are working really hard these days. As far as I know, there’s a high volume of requests. So, give them time. Last week I waited around 4 days, but eventually they replied and resolved my issue. :slight_smile:



Best Of Luck.


#5

Sure, I understand if they have a lot of work, as long as they aren’t ignoring me.



But what they did with the first support ticket of brunettegrenade is just unacceptable!


#6

Few months back CS response was within minutes and i was impressed.

And now its been two day for me and i am waiting for their response.


#7

I also need support and not receive reply to ticket…In 2012 responses we received in 10-15 minutes,what happens now?


#8

I got reply in 4h :slight_smile:


#9

Great… so does this mean they wont be fixing the “The certificate has expired. Please use a valid certificate.” problem on the payment-redirect page? Thus=no buying gigs?

because thats what is happening everytime I try to order a gig today…it says the certificates expired and there is no way to pay for gig, thus GET the gig><…


#10

Almost a week since I posted my ticket… still no response. They said on twitter that there is nothing wrong with their Customer Support, I guess they have a problem with their Seller Support! This is very bad and I might concider deleting my account which has made them a lot of money :slight_smile:


#11

It took them exactly 7 days and 12 hours to respond to my ticket…


#12

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#13

If I saw this topic sooner i didn’t waste of my time to explain my problem in support section, well i am waiting for any answer for about 9 hours.


#14

Strange, I sent one yesterday and it was answered within 2 minutes…


#15

This post was flagged by the community and is temporarily hidden.


#16

Almost a week since I posted my ticket… still no response. They said on twitter that there is nothing wrong with their Customer Support, I guess they have a problem with their Seller Support! This is very bad and I might concider deleting my account which has made them a lot of money :slight_smile:


#17

It took them exactly 7 days and 12 hours to respond to my ticket…


#18

This post was flagged by the community and is temporarily hidden.


#19

If I saw this topic sooner i didn’t waste of my time to explain my problem in support section, well i am waiting for any answer for about 9 hours.


#20

Strange, I sent one yesterday and it was answered within 2 minutes…