This is an open letter to the Fiverr community, Fiverr’s administration, staff and Fiverr support.
Since December 2016, our best selling gig has been constantly in and out of the search results.
I wrote about it before and apparently not only this hasn’t happened to anyone else, but people suggested that it’s nothing to worry about. To quote @misscrystal “We do not have the answer to why some very popular gigs are not shown more prominently.”
Or our friend @writer99025 who also suggested that nobody knows how the algorithm works.
Regardless, this has nothing to do with the algorithm.
I am talking about a gig with almost 3000 reviews NOT showing up at all. NOWHERE TO BE FOUND. Kapoof. Completely gone.
(the funny thing is that this is currently happening to another gig of ours)
There was a thread where @emmaki wrote a comment about “nepotism”.
I considered it too far fetched. However, given the fact that this has not reportedly happened to anybody else, perhaps someone’s gig here who is competing with ours is being favored by this “search removals”?
Not making any accusations (yet), but this simply does not make sense. Just wondering…for the time being.
If you add on top of this that @fiverrsupport
- has not permanently solved this issue
- They occasionally ignore our tweets
- They are stalling when it comes to replying to tickets being filed (last time we had been waiting for a response for almost 10 consecutive days!)
- They have not provided any sort of explanation regarding why this happened.
Then emmaki’s comment seems to be much more realistic.
And because I am not some lunatic or weirdo who enjoys wasting valuable business time in order to complain on the forum for no reason, here is the unshakable proof that what I mentioned about the search results is true.
Looking forward to hear your thoughts on this.