Fiverr Community Forum

Is Fiverr off on Christmas?

Hello! That’s my first post here in the forum :smiley:
I just wanted to ask if you know, does Fiverr team stop working for Christmas? I know the site and sales are available 24/7, I am asking because I opened a support ticket today, 23rd December in Italy, and I would like to know if I will get an answer in the next days or I have to wait until Monday, since we have 24, 25 that are calendar holidays, then we have Saturday and Sunday, and I guess customer support is not online that days. Correct me if I am wrong please.
Thanks in advance!

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There is no clear reply - some people get the reply in few hours, but some people have to wait for days or even weeks. I’m not sure, but it seems like Fiverr team is still working remotely, so it tkes much more time to get a reply during these hard times

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