Fiverr Community Forum

Is it client mistake or fiverr system problem regarding Fiverr logo maker

Recently I have faced some difficulties with Logo Maker.
Buyer selects a design from the logo maker and wants to tweak a bit of the design. They order us through the logo maker.
We get the order.
Unfortunately there is no way to open the order page on our side.
We do not get the deliver option.
Also there are time limitations to deliver the files. Fiverr support team takes a long time to respond.
In that case we had to cancel the order.
Could you tell me any way that I can access the order to deliver properly.
I have already read the fiverr logo maker article but there is no solution.
I’m waiting for your valuable solution.

Thank you